As a Client Success Manager, you'll manage key and mid-tier accounts, contribute to team meetings, train new members, track campaign metrics, and collaborate with teams to enhance customer service and business growth.
🌎 About Us
At TeamSnap, we believe when the world connects through sports; the world becomes better. TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. We also believe our jobs should excite us, our teammates should support us and our bosses should inspire us. We empower our people to bring big ideas and tiny egos, landing us on Outside Magazine’s list of “Best Places to Work" and Built In’s “100 Best Remote-First Places to Work."
As a Client Success Manager, your role is pivotal to our organization's growth, working cross-functionally to provide excellent service to our top clients. You’ll play a critical role in supporting and managing a book of agency & brand advertising clients. If you have a passion for delivering exceptional customer service while growing new and existing business alongside the brand solutions advertising sales team, you’re exactly who we’re looking for!
What You'll Do:
- Manage 3-5 enterprise and key accounts and 5-10 mid-tier accounts and assist other CSMs with key on-site campaigns
- Contribute on-site trainings and announcements to regular CSM team meetings, All Hands, and other team calls
- Participate in and prep for team leads meeting
- Train new CSM team members on the on-site portions of the role
- Create and maintain team training resources (Guru cards, email templates, deck templates)
- Manage CSM Asana board and ensure on-site campaigns are tracking properly across the team
- Partner with AM team lead and Digital Team Lead on strategic initiatives and cross-team collaboration
- Partner with league operations team and leverage automation to streamline processes
- Track key on-site media metrics across campaigns and identify opportunities for improvements and upsells
- Partner with sales team and advise on feasibility of deals
- Monitor logo and revenue retention and work with team to achieve goals
What Will Set You Up for Success:
- Minimum of 2 years of experience in client success management, sponsorship management, project management, or similar role, with at least 1 year in a client-facing role at a publisher, brand, or agency
- Ability to leverage your background in display and onsite marketing/advertising, and curate thoughtful creative recommendations that inspire trust and belief in our TeamSnap product
- Expertise in analyzing and sharing insights on digital campaign metrics and the ability to use performance data to pinpoint trends
- Innate ability to build rapport and understand the needs of clients
- Strong attention to detail and ability to deliver creative business solutions
- Proven track record of managing successful advertising campaigns and maintaining high client satisfaction
- Analytical mindset with experience in using data to drive decision-making
- Proven adaptability and flexibility, with a history of fine-tuning approach to client needs
- Excellent communication and relationship-building skills
Got cold feet? If you’re thinking you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $60,000, inclusive of base and bonus, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 Location
TeamSnap is a fully remote company, so you need to be very comfortable working with people who aren’t in the same time zone as you. We are always expanding, but there is a small list of states we do not hire in, including Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota and West Virginia and while we love all parts of the world, we can only hire permanent US residents at this time.
🚀 Opportunities to Grow
At TeamSnap, we work hard to provide a culture of trust, accountability, inclusivity, and boundless opportunities to grow, along with the chance to make a lasting impact and have some fun while doing it.
🎩 Total Rewards
• We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary)
• 100% premium coverage of medical/dental/vision for you and your family
• 401K to help you invest for the future
• $1,500 annual learning and development stipend
• Travel to fun locations for all-company meetings and team events
• Generous home office allowance to set you up for success
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter
• A monthly stipend reimbursement for health & wellness and so much more!
• TeamSnap Total Rewards
🏆 Working at TeamSnap
At TeamSnap, you're not a culture fit, you're a culture add. Check out our Culture Playbook and learn how we succeed at being remote-first, what makes our company so unique, and how we're inspired by our people, our customers, and our values.
🧡 Inclusion and Diversity
Creativity and innovation can't thrive when we're cookie-cutter images of each other. We’re quickly growing more diverse, but there's always room for improvement. We are committed to inclusion and diversity at TeamSnap, and we hold ourselves accountable for building an environment where everyone feels valued. If you need any disability-related adaptation during the recruitment process, just let us know! We are an Equal Employment Opportunity Employer.
Top Skills
Asana
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