The Client Success Manager builds client relationships, maximizes ROI through social tools, delivers recommendations, leads client lifecycle, and advocates for client needs.
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
We’re looking for a dynamic Client Success Manager to join our team at Bazaarvoice Vibe, supporting client outcomes across our suite of social-focused software products.
You’ll work closely with some of the world’s most loved brands and retailers to unlock the full potential of Bazaarvoice’s solutions, driving measurable impact through visual content, creator partnerships, social analytics, and more.
As a trusted advisor, you’ll guide clients through the evolving landscape of social commerce, helping them best leverage our software to achieve their goals from onboarding through renewal.
What you'll be doing:
- Serve as a strategic partner to a portfolio of enterprise clients, helping them maximize ROI through Bazaarvoice’s social commerce tools.
- Deliver actionable recommendations to optimize content strategies across social platforms, eCommerce, and on-site experiences.
- Lead client relationships across the entire lifecycle, including onboarding, adoption, risk mitigation, and expansion opportunities.
- Promote new feature adoption and best practices to elevate program performance..
- Translate client goals into measurable outcomes using data, reporting, and storytelling..
- Collaborate with internal teams to ensure seamless execution and client satisfaction.
- Stay ahead of trends across platforms like Instagram, TikTok, and YouTube, and share insights with clients and internal teams.
- Advocate for client needs by providing feedback to product, marketing, and services teams.
Who you are:
- Client-Obsessed: You prioritize client success and build strong, lasting relationships.
- Strategic & creative: You think big, solve problems, and bring fresh ideas to the table, internally and with customers.
- Excellent communicator: You’re clear, persuasive, and confident in both written and verbal communication.
- Organized & proactive: You manage time effectively and work independently to meet deadlines.
- Social-savvy: You’re passionate about social media, creator culture, and digital storytelling.
- Adaptable: Social and SaaS move quickly. You’re resilient, open-minded and excited by growth and change..
Qualifications:
- 4+ years in client success, partnerships, or account management in the marketing technology and/or social media space.
- Comfortable managing diverse client relationships within Marketing, Digital, or eCommerce teams at Fortune 100 organizations.
- Demonstrated success driving adoption and growth of SaaS platforms.
- Experience with tools like Salesforce, Gainsight, or similar platforms.
- Fluent in English. Other languages a plus.
- Able to travel to meet clients on-site as needed.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.
Top Skills
Gainsight
Salesforce
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