Client Solutions Analyst

Position Overview

The Client Solutions Analyst supports Health Plan clients by translating complex business requirements into scalable and high-quality configuration solutions within our SaaS platforms. This role acts as a key liaison between clients and internal stakeholders, including Product, Engineering, and Quality Assurance teams, to design, document, and implement solutions that meet client needs. The Client Solutions Analyst ensures that all configurations align with platform best practices, promote operational scalability, and contribute to client satisfaction and project success. The role requires strong analytical skills, technical aptitude, attention to detail, and a client-centric mindset to deliver consistently high-quality outcomes in a fast-paced environment.

What you'll do:

• Analyze client business requirements and collaborate with cross-functional teams (Product, Engineering, Data, etc.) to design and deliver scalable configuration solutions.

• Serve as a Subject Matter Expert (SME) on platform configuration solutions; advise internal teams and external clients on best practices and scalable approaches.

• Demonstrate product capabilities to clients, guiding them through system functionality and configuration options.

• Support client delivery teams to ensure projects meet client expectations and contractual obligations.

• Assist clients in capturing, documenting, and maintaining accurate configuration settings and requirements.

• Participate in client requirements-gathering sessions (grooming meetings), evaluating configuration options and recommending solutions that streamline implementation and maximize value.

• Ask clarifying questions and seek additional information when needed to ensure complete understanding of client needs and assigned tasks.

• Communicate effectively with both technical and non-technical stakeholders to ensure shared understanding of solutions and project goals.

• Apply creative problem-solving skills to drive the development of innovative solutions for business challenges.

• Provide support to Quality Assurance (QA) and Configuration teams as needed, assisting in the validation and troubleshooting of deliverables.

• Ensure solutions are delivered with a focus on client satisfaction, scalability, and operational efficiency.

• Identify opportunities to improve internal processes, documentation, and configuration standards.

What you'll bring to Zelis:

• Bachelor’s degree (B.A./B.S.) preferred.

• 0–4 years of relevant professional experience, or an equivalent combination of education and practical training.

• Strong presentation skills with the ability to communicate complex information clearly and effectively, both verbally and in writing.

• Client-centric approach, with a focus on understanding and exceeding customer expectations.

• Experience partnering with client delivery teams to develop and implement high-quality configuration solutions.

• Ability to translate business requirements into clear, actionable technical specifications.

• Proven ability to document requirements, configuration settings, and technical specifications clearly and accurately.

• Skilled at analyzing, interpreting, and summarizing business needs for cross-functional teams, including product, engineering, and leadership.

• Proficient with Microsoft technologies, tools, and platforms.

• Experience working within Agile development environments.

• Familiarity with YAML file structures; experience working with YAML is a plus.

• Quality Assurance (QA) experience preferred, particularly in validating configuration and technical requirements.

• Knowledge of healthcare industry standards and practices is highly desirable.

• Strong technical aptitude with proven ability to identify, analyze, and resolve complex problems.

• Exceptional analytical, conceptual, and problem-solving skills.

• Strong attention to detail and commitment to delivering high-quality work.

• Ability to work independently with minimal supervision while managing deliverables, providing consistent updates, and ensuring high-quality, on-time project delivery.

• Comfortable working in fast-paced, high-pressure environments with aggressive deadlines.