Client Services Vice President-10

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

- Strong track record of providing excellent work/life balance.

- Comprehensive benefits package and competitive compensation.

- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

The Client Services Vice President (CSVP) plays a critical leadership role in representing SCP Health and ensuring we consistently exceed client expectations. As the primary point of contact for all SCP Health programs supporting the client, the CSVP is responsible for aligning services with the client’s clinical and operational needs. This role focuses on driving measurable outcomes that enhance the client experience while achieving key goals in service delivery, quality, and financial performance.

Responsibilities:

Clinical Operations & Quality:

Partner with Medical Directors to drive clinical performance and patient satisfaction across Emergency and Hospital Medicine programs. Lead operational assessments, address patient complaints, and support compliance with regulatory standards and quality metrics.

Client Relationship Management:

Serve as the primary liaison with hospital clients, ensuring alignment on clinical, operational, and financial goals. Collaborate with leadership to support contract performance, reporting, and strategic planning. Participate in QBRs and client engagement initiatives.

Provider Engagement & Staffing:

Foster positive provider relationships to support engagement and retention. Collaborate with recruiting, scheduling, and credentialing teams to ensure optimal staffing. Support onboarding, orientation, and provider coaching initiatives.

Billing, Documentation & Compliance:

Work with billing and CDI teams to ensure documentation and coding compliance. Maintain functional knowledge of billing practices, reimbursement models, and regulatory standards affecting clinical operations.

Leadership & Collaboration:

Build strong relationships across departments, contributing to service expansion, process improvement, and shared success across clinical and administrative teams.

Education (Required and/or Preferred):

Bachelor’s – Preferred

Field of Study:

Nursing-Preferred

Work Experience:

Applicable experience – 5 years of experience

Certificates/Licenses:

Registered Nurse or NP-preferred