The Client Services Specialist supports the sales organization by partnering with Account Managers for client engagement, creating sales materials, conducting research, and managing projects to drive revenue growth.
Job Summary & Responsibilities
Hoot Interactive, a growing software company, is an integral part of Advance Local. We provide technology solutions to digital agencies and media companies to support advanced ad formats on search, display, social, and OTT (Streaming, CTV & Programmatic) advertising channels.
We currently have an opening for a Client Services Specialist position which plays a critical role in driving the efficiency, effectiveness, and growth of the sales organization. This role extends beyond traditional sales support by serving as a client-facing partner to the Account Management team. If you are proactive, detail-oriented, and thrive in a fast-paced environment while helping drive revenue through client engagement, research, lead generation and sales enablement initiatives, we’d like to talk with you.
In this role, you will:
- Partner with Account Managers to support upcoming opportunities, prospecting, client meetings, and strategic initiatives
- Create spec ads, develop presentations, sales collateral, and custom client-facing materials
- Conduct account research and prospect analysis to support sales outreach and growth opportunities
- Assist with large-scale client projects, including high-volume spec ad requests and custom reporting
- Help identify sales opportunities that may not be immediately obvious and recommend next steps
- Support revenue-driving strategies and provide creative ideas that help the sales team win business
- Provide out-of-office coverage for teammates, ensuring client needs and new opportunities continue to move forward
- Assess and act on inbound opportunities
- Update and maintain the customer database
- Generate sales reports, track key performance metrics, and identify trends to support decision-making
- Identify opportunities to streamline workflows and improve efficiency within the sales process.
To be considered for this role, you should have:
- Bachelor's degree in business, marketing, or a related field, or equivalent experience
- Minimum two years’ experience in sales support, customer service, or a related role
- Familiarity with CRM software (e.g. Salesforce, HubSpot) and sales processes
- Understanding of advertising and marketing concepts, strategies, and products
- Capability to excel, adapt, and maintain efficiency in fast-paced environments
- Resourcefulness and proactivity, able to seek out information, tools, and answers needed to move projects forward
- Skills in collaborating with teams to develop strategies and generate ideas that drive growth
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