Client Services Specialist

Job Title: Client Services Specialist

Department: Finance

Reports To: Representative Payee Manager

Supervises: N/A

FLSA: Non-Exempt

SUMMARY

The Client Services Specialist will be responsible for auditing individuals’ ledgers and reporting on findings. The Client Services Specialist will assist the Representative Payee Manager with monthly statements and correspondence. This is an ideal position for a candidate with a background in healthcare billing.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

• Review ledgers and receipts for individuals for accuracy

• Complete reports based on findings of ledger reviews and follow-up for corrections.

• Reconcile cash counts to ledgers for each individual

• Prepare client statements

• Review and file incoming correspondence

• Provide professional and timely correspondence to management to keep them informed of findings and resolutions

• The ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information. This includes the ability to quickly access, store and retrieve data.

• Other Duties as Assigned

ORGANIZATIONAL RESPONSIBILITIES:

Protects the rights of all individuals:

• Is knowledgeable about the rights of people with intellectual/developmental disabilities.

• Respects and advocates for the capabilities, dignity and rights of each individual and files a report any human rights violation immediately.

• All forms of abuse, neglect, and exploitation are unacceptable. Responsible for reporting any observation or suspicion of these to a member of administration.

Provides regular and timely communication/feedback.

• Collaborates with Representative Payee Manager on assigned tasks.

• Consistently communicates with the Chief Financial Officer, Controller and members of management to promote professional collaboration between departments.

• Seeks clarification when necessary.

Physical Expectations

• This position requires extended periods of sitting. It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs.

Working Conditions

• Office/home environment with noises from office equipment, telephones, and occasional small machinery. May be exposed to bloodborne pathogens and/or infectious diseases.

QUALIFICATIONS

• High School Diploma or G.E.D. Required

• Must obtain and maintain Work Incentives Planning Certification within two years of employment

• Great organizational skills are critical for success in this position to assure timely documentation and communication to all stake holders within the organization.

• Demonstrates professionalism and accountability.

• Ensures confidentiality and security of individual information.

• Able to effectively speak, read and write English.

• Able to think and act calmly to meet unusual occurrences of the job.

• Ability to read, analyze and interpret most documents.

• Excellent problem-solving skills, ability to coordinate multiple projects at once.

• Excellent working knowledge and ability with Microsoft Office Suite.

• Excellent working knowledge and ability with Adobe Acrobat Pro products.

• Experience with Sage Intacct Preferred

• Must carry minimum coverage applicable by law for auto insurance

• Must Receive Seasonal Flu Vaccination

Equal Opportunity Employer