Client Services Operations

Team Overview

The Client Services group at Arrowstreet serves as a key contributor to the overall client experience at Arrowstreet and works closely with the Client Relationship Management and Strategic Relationships teams to provide high-quality support to our client base. Our group, which consists of an Operations team as well as Relationship Specialist team, is responsible for supporting all client related activities including managing internal and external daily inquires and requests from clients, consultants, and custodians. Such activities also include facilitating investor onboarding and managing investor transactions for both new and existing investors.

Job Overview

The individual in this role will be responsible for developing and maintaining strong working relationships with internal business partners by working closely with client relationship managers and other members of the Client Services team to meet the business objectives set out for each client and the firm.  The individual in this role will be responsible for ensuring client related activities are completed in a high quality, consistent and timely manner. This individual will also be expected to work with others to streamline and / or automate processes, where practicable. The position will require the ability to handle numerous tasks simultaneously while meeting critical deadlines. 

The ideal candidate will be familiar with the asset management industry. Candidates must be self-motivated and able to work under tight deadlines in a dynamic environment. Candidates must also have solid communication skills, strong attention to detail, experience collaborating in a team environment, prioritizing projects and managing time sensitive activities.

Responsibilities

• Coordinating investor cash flow activity across internal and external teams to ensure transactions are successfully processed by all parties.
• Supporting operational aspects of the investor onboarding process by ensuring appropriate documentation including tax and AML/KYC documents is in place.
• Responding to and resolving other client, consultant, and custodian inquiries/concerns/issues in a timely and effective manner by collaborating with a wide variety of internal teams including Funds Group, Legal, Compliance, and Marketing and Reporting teams.
• Maintaining internal client data system and ensuring client information in internal systems is complete and accurate.
• Collaborating across internal teams to resolve client concerns/issues.
• Managing time‐sensitive projects

Qualifications

• Bachelor’s degree is a requirement.
• 0 - 3 years of relevant experience (including internships and co-ops).
• Familiarity with commingled funds is a plus
• Proven organizational skills and the ability to work in a team environment with multiple responsibilities
• Excellent communication (written and oral) and interpersonal skills
• Strong attention to detail skills
• Strong collaboration skills
• Strong prioritization and time management skills
• Analytical and structured thinking with a keen interest in how things work
• Willingness to investigate issues and follow through to resolution
• Proficiency with Microsoft Excel and Word

The base salary range for this position is $60,000 to $105,000 per year.

Arrowstreet Capital operates a robust talent acquisition program, and we also seek to compensate and reward our employees competitively within our industry and in line with our merit-based culture. Our approach to total compensation includes base salaries and annual discretionary bonuses, as well as a robust benefits package. The determination of a successful candidate’s base salary placement within the listed range will vary based on the candidate’s relevant experience and qualifications (which may also include relevant certifications, credentials and other education), the job responsibilities and scope, the commensurate resulting level of the position and other relevant factors. The listed range is also an estimate, and additional information regarding base salary and other elements of total compensation offered by Arrowstreet Capital to successful applicants will be communicated during the recruitment process.  

Arrowstreet Capital is a Boston-based systematic investment firm that manages global equity portfolios for institutional investors around the world. 

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, ancestry, genetic information, age, pregnancy, medical condition, disability, veteran or military status, marital status or any other characteristic protected by federal, state, or local law.

Arrowstreet Capital is committed to working with and providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation for any part of the employment process due to a disability, contact us to discuss the nature of your request and contact information.