Client Services Lead Engineer

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters – to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

THE ROLE

The Desktop Lead Engineer is a pivotal role in enhancing user experience through the adoption of innovative desktop technologies. In addition to core responsibilities such as installing and configuring hardware and software, this role involves proactively researching and recommending new technology solutions that streamline operations and improve user interactions with IT systems. The Desktop Lead Engineer must stay ahead of technology trends, suggest upgrades, and integrate cutting-edge tools that align with business goals and increase productivity. This forward-thinking approach requires a deep understanding of emerging technologies, user experience design, and change management processes, making them a key driver of IT efficiency and innovation within the organization.

WHAT YOU WILL DO

• Installation and Configuration:

  • Install, configure, and maintain desktop computers, laptops, peripherals (e.g., printers, scanners), and software applications according to company standards and guidelines.

• Troubleshooting and Support:

  • Provide technical support to end-users, diagnosing and resolving hardware, software, and network issues.

  • Assist in troubleshooting issues related to the local area network (LAN), WiFi, and other networking problems affecting desktop environments.

• System Updates and Maintenance:

  • Perform regular updates and maintenance tasks to ensure that all systems are running the latest and most secure software versions.

  • Monitor system performance and ensure systems are operating optimally.

• Innovation and Technology Integration:

  • Proactively research and recommend new technology solutions that streamline operations and enhance user interactions with IT systems.

• Security:

  • Familiarity with security tools and policies to protect systems from malware, viruses, and unauthorized access.

  • Educate users on computer security, backup procedures, and the use of firewalls and encryption.

• Asset Management:

  • Maintain an inventory of all hardware and software assets.

  • Control software licenses and ensure compliance with licensing agreements.

• User Training and Documentation:

  • Provide training to users on the operation of new hardware and software.

  • Create and maintain documentation on IT processes, system configurations, and troubleshooting guides.

• Project Management:

  • Participate in IT projects, such as system upgrades, deployments, and migrations.

  • Coordinate with vendors and other IT personnel to deliver projects within timelines and budgets

WHAT WE ARE LOOKING FOR

REQUIRED:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

• 5-6+ years of experience in desktop support or a similar role.

• Technical Skills:

  • Proven desktop support experience in Windows and/or macOS environments working independently with minimal guidance and solving complex problems.

  • Strong knowledge of networking principles and configurations.

  • Familiarity with standard office software, email clients, antivirus, and backup software.

  • Strong analytical skills and attention to detail.

• Communication Skills:

  • Excellent verbal and written communication skills.

  • Ability to explain technical concepts to non-technical users.

• Organizational Skills:

  • Ability to manage multiple tasks and priorities in a fast-paced environment.

  • Strong time management skills.

• Adaptability to Change:

  • Willingness to adapt to new technologies and changes in IT infrastructure.

• Team Collaboration:

  • Ability to work effectively in a team environment and collaborate with other departments.

  • Resource for colleagues with less experience.

PREFERRED:

• A degree in Computer Science, Information Technology, or related field.

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional)

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At MFS, we are dedicated to building a diverse, inclusive and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly, we encourage you to apply - you might be just the right candidate for this role or others.

• Generous time-off provided: including "Responsible time off" for many roles, paid company holidays when the US Stock Exchange is closed, plus paid volunteer time
• Family Focus: Up to 20 weeks of paid leave for new parents, back-up care program, dependent care flexible spending account, adoption assistance, generous caregiver leave
• Health and Welfare: Competitive medical, vision and dental plans, plus tax-free health savings accounts with company contributions
• Wellness Programs: Robust wellness webinars, employee assistance program, gym reimbursement through our medical plans, fitness center discounts and more
• Life & Disability Benefits: Company-paid basic life insurance and short-term disability
• Financial Benefits: 401(k) savings plan, Defined Contribution plan- 15% of base salary invested into the Plan, competitive total compensation programs

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please contact MFS at 617-954-5000 or email talent_acquisition@mfs.com for assistance. 

MFS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws. Employees and applicants of MFS will not be subject to harassment on the basis of their status. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. Please see the Know Your Rights: Workplace Discrimination is Illegal document, linked for your reference.