Coordinate onboarding logistics for new premium members, manage customer service touchpoints, and assist with membership operations at Fenway Park.
DEPARTMENT OVERVIEW:
The Client Services Department is responsible for the relationship management of all Premium Memberships and full-season suites (Dell Technologies Level, Dell Technologies Club, Dugout Club, Front Row Club, Aura Club and Aura Pavilion).
POSITION OVERVIEW:
The Client Services New Member Experience Associate role is a hospitality individual who helps create premium level experiences at Fenway Park. This individual will play a key role in the onboarding logistics of all first-year members. This position will also be responsible for fulfilling Red Sox Rewards and Fenway Park promotional items for premium members during the season. The position will have both game day and office components.
RESPONSIBILITIES:
- Support Premium Club Representatives throughout the new client onboarding process, including back-end set-up and note taking during onboarding calls.
- Create Salesforce profiles for all new members through research and information gathered via onboarding calls.
- Assist with the coordination, procurement, and shipment of new client onboarding and member milestone gifts.
- Manage and coordinate all Red Sox Rewards and promotional item claims and deliveries to Premium Members, along with tracking in Salesforce.
- Record and track all facilities-related work orders throughout the season and off-season to ensure completion.
- Act as a Premium Ambassador on game days working to implement various premium service touchpoints.
- Assist in all Fenway Park Premium Membership operations with Client Services team.
- Participate in shared duties with other associates, which includes managing our club inboxes, phone lines and client amenity requests.
CHARACTERISTICS/QUALIFICATIONS:
- Ability to commit to a minimum of 35 hours a week throughout the June 2025 – June 2026 timeline.
- Bachelor’s Degree in hospitality, business or marketing related fields preferred, but not required.
- Innovative, process-oriented and well-organized.
- Passion and commitment for providing a high standard of customer service.
- Experience with Salesforce or a CRM based platform preferred. Qualtrics and ProVenue or a ticket-based program is a plus.
- Ability to work extended hours, including nights, weekends and holidays.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.
Top Skills
Provenue
Qualtrics
Salesforce
Boston Red Sox Boston, Massachusetts, USA Office
4 Jersey St, Boston, MA, United States, 02215
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