Client Results Executive I

Job Description:

The Client Results Executive I is responsible for maintaining and nurturing client relationships, ensuring client satisfaction, and supporting the execution of client engagement plans. This role focuses on day-to-day client interactions, coordination with internal teams, and providing executive oversight for identified clients.  This opportunity requires demonstrated experience in Behavioral Health systems or services, including familiarity with unique challenges and requirements; the ability to effectively collaborate with Behavioral Health professionals; in-depth knowledge of Behavioral Health practices, protocols, and regulations to ensure compliance and optimal system performance.
Preferred Candidates for this role will have a minimum of 5 years of experience working in or with behavioral health system, demonstrating in-depth knowledge of behavioral health practices, protocols, and regulations, ensuring compliance and optimal performance. Preferred candidates will also have demonstrated experience and familiarity with the unique challenges and requirements of behavioral health, along with proven ability to collaborate effectively with behavioral health professionals to understand and anticipate needs and requirements.

• Partner with Clients in a thought leadership role to align strategic objectives to drive successful outcomes as measured by client success measures (KPIs), client satisfaction, health scores, renewals, and upsell opportunities.
• Manage daily interactions with clients, addressing their needs and concerns promptly.
• Develop and execute client engagement plans to enhance client satisfaction and loyalty.
• Work closely with internal teams to ensure client requirements are met and any issues are resolved efficiently.
• Monitor and analyze client feedback to identify areas for growth or improvement; implements necessary changes.
• Lead the preparation of client reports and presentations, providing insights and updates on client status and engagement activities.
• Identify, mitigate and resolve risks.
• Serve as the primary contact for escalation of issues or concerns.
• Lead complex cross-functional collaboration with internal and external stakeholders to execute client and methodology vision, objectives, and strategies.
• Develop and maintain external C-suite-level client relationships.
• Maintain regular communication and governance with both internal and external C-suite to ensure alignment and transparency.
• Ensure bidirectional adherence to contracted terms; facilitate conversations to resolve contractual questions or needs.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor's degree in business administration or related discipline.
• Bachelor's degree in healthcare informatics, Computer Information Systems, or related discipline is a plus.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 10+ years of related work experience in account management, project management, or client facing role.
• 5+ years of experience in Healthcare Information Technology (HCIT) consulting, HCIT support, project/program management, client relationship management, and/or other client-facing or HCIT solution work experience.
• 7+ years of work experience directly related to the duties of the position and/or completed higher education.
• Experience in client relationship management or a related field is a plus.

Knowledge, Skills & Abilities:

• Knowledge of:    
• Skill in: Strong communication and interpersonal skills to build and maintain client relationships. Analytical, and critical thinking.
• Ability to: Apply strategic thinking to problem solving; identifying and seizing opportunities to improve efficiencies. Work as member of a team; communicating clearly, concisely, and effectively; establish and maintain effective working relationships. Continuously enhance and build internal account management processes, tools, strategy and reporting visibility both with internal and external clients. Develop and manage processes and expectations demonstrate a strong business acumen, customer drive, and dedication to quality and success. Collaborative environment to promote realistic outcomes and goals; create workflows and quantitative presentations. Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.