Provides inbound customer support through calls, emails, and chats; documents and resolves issues; escalates suspected system problems; supports customer onboarding as a product specialist; and delivers online training. The role requires strong communication, attention to detail, computer operating-system and browser knowledge, Google Workspace proficiency, empathy for healthcare customers, and the ability to manage multiple tasks independently and collaboratively.
The Client Resolution & Clinical Specialist reports to the Customer Service Manager, Clinical. This individual is recognized by peers and customers as a product and industry expert. The Client Resolution & Clinical Specialist will provide excellent customer service by fielding incoming calls, emails, and chats and providing timely and quality responses back to the customer.
Key Responsibilities
- Provide immediate, professional, and courteous customer interaction for all inbound support requests
- Ensure proper recording, documentation, and closure of customer issues
- Note findings related to suspected system issues and escalate tickets for review
- Serve as a product specialist providing consults during customer onboarding
- Provide live, online customer training as needed
Skills Knowledge and Expertise
Our Ideal Candidate
- Understands the importance of our work and shows empathy towards the customers and patients we support
- Actively seeks to gain new skills in both technical and domain areas
- Works well under pressure and is able to manage several tasks simultaneously
- Works effectively in a team setting and independently
- Previous software support and/or training experience is a plus
- Experience with various medical software platforms is a plus
- Healthcare industry-related experience is a plus
Necessary Skills and Qualifications
- Bachelor’s degree
- Strong verbal and written communication skills, with attention to detail
- Comprehensive knowledge and experience with computer operating systems and various internet browsers
- Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)
Benefits
RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.
About
Since 1999, RXNT has developed proven, certified healthcare technology for tens of thousands of physicians and medical billing professionals. We are an agile organization that prides itself on resolving customer challenges through collaboration and innovation, leading to better patient care. Each team member brings a unique set of skills, qualifications, and creativity to their role. But it’s the sum of our collective efforts that has propelled RXNT to leadership in the medical software industry.Our leadership is being noticed; RXNT has been named to Inc. Magazine’s list of America’s 5000 Fastest-Growing Private Companies multiple years in a row. We have also been recognized by organizations like Surescripts, Gartner Research, and Digital.com.Reaching Common Goals Together We develop technology that helps create a healthier world for people of all ages, gender identities, races, ethnicities, cultures, religions, sexual orientations, and perspectives. To be successful, we need a diverse workforce that represents the practices and patients who benefit from our software. When you become an RXNT team member, we’ll empower you to lean on your experience, skills, diversity, and expertise to drive excellence and creativity in every aspect of your work. We strive to offer a workplace that fosters personal and professional growth. RXNT welcomes your uniqueness because we know that’s what stimulates the innovation and imaginative problem-solving that helps us achieve our goals, and create a better future.
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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