Client Partner

About the Client Partner role

This role can be in our Boston office or Remote for those outside of MA
The Client Partner (CP) is Verndale’s strategic advisor and business development leader for key clients. Managing a focused portfolio of high-value clients, the CP owns the commercial relationship, account growth strategy, and executive engagement, while coordinating with the Practice leadership to ensure client success. Client Partners focus on expansion, multi-practice penetration, and long-term value creation.
Responsibilities

• Manage a portfolio of 7–10 high-value accounts (>$500K annual targets).
• Serve as the trusted advisor to client executives, building multi-threaded senior relationships.
• Develop and maintain Account Growth Plans with strategies for expansion, revenue growth, and cross-practice adoption.
• Proactively identify opportunities, frame Verndale solutions, and lead pursuit processes with Practices and Sales.
• Lead Quarterly Business Reviews (QBRs) and executive briefings to reinforce value and uncover new needs.
• Own commercial accountability: renewals, contract negotiations, pricing, and pipeline growth.
• Collaborate with Project/Engagement Managers to ensure delivery performance supports growth opportunities.
• Act as the client’s advocate within Verndale, ensuring their evolving needs are addressed.
• Contribute to the Client Partner community, sharing insights and mentoring colleagues.
• Up to 50% travel.

Qualifications

• Bachelor’s degree in business, technology, or related field; MBA preferred.
• 7–10+ years’ experience in account management, consulting, or business development.
• Proven success managing a $5M+ book of business, with double-digit growth.
• Strong business acumen and functional expertise (commerce, CX, IT, marketing technology, etc.).
• Consultative selling skills: ability to uncover needs, challenge assumptions, and frame solutions.
• Exceptional communication, negotiation, and executive presence.
• Skilled collaborator, able to align multiple internal teams around client opportunities.
• Willingness to travel 50% to engage with clients and teams.

Performance Indicators

• Revenue growth (expansion and new opportunities within accounts).
• Gross & net revenue retention.
• Multi-practice penetration (number of services adopted per client).
• Margin contribution of portfolio.
• Client satisfaction & loyalty (CSAT, NPS, executive relationship depth).

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients’ complex business problems through technology, data, and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity, equity, and inclusion.
7. We offer generous paid company holidays, vacation, and paid sick time to every employee starting on day one.
8. We provide top-of-the-line benefits including health, dental, vision, 401K, LTD, STD, Life Insurance, EAP, HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

Verndale is a digital experience agency dedicated to driving growth by helping businesses create meaningful human connections in an increasingly digital world. With offices in Boston, Montreal, Los Angeles, Quito, and hubs across the Americas, we partner with marketing and technology leaders to deliver personalized web, mobile, and ecommerce solutions that elevate customer experiences. 
At Verndale, we thrive on collaboration and innovation, offering a full range of services that span strategy, design, development, personalization, SEO, analytics, and digital advertising. We celebrate diversity and inclusion, striving to create a climate of respect essential for both individual and company success.
If you're ready to be part of a passionate team dedicated to making an impact and driving growth, we invite you to explore a career at Verndale.