Client Operations Manager

About Cardlytics
Founded in 2008, Cardlytics (NASDAQ: CDLX) is the industry-leading purchase intelligence and incentives platform. We make commerce smarter and more rewarding for everyone by helping businesses attract, understand, and incentivize consumers through our partners' digital reward programs. Join us on our mission to make commerce smarter and more rewarding for everyone!

About the Position

The Client Operations Manager is a strategic and enthusiastic solution-driver who puts the needs of our advertiser clients first. In this role, you will be responsible for building strong relationships and ensuring our clients achieve their desired marketing outcomes utilizing Cardytics products and services. The ideal candidate will possess excellent communication skills, a consultative approach to sales, strong analytical skills, a passion for marketing and technology, as well as the ability to thrive in a dynamic, team-oriented environment.

Cardlytics is seeking a Client Operations Manager to join our team, reporting to the Manager, Client Operations

You will:

• Serve as a trusted partner to internal stakeholders on the partnership & customer success teams, ensuring that campaigns for our advertisers and/or publishers launch on time and accurately

• Become an expert on the campaign operations of CDLX, acting as a trusted resource of operational knowledge for internal stakeholders 

• Engage cross-functionally and at times directly with clients to ensure that our campaigns run properly and generate the results that our clients are looking for

You have:

• 2+ years of Campaign Management experience within the marketing/advertising landscape

• Experience within CLO is preferred

• Excellent communication and interpersonal skills that allow you to build trust with both internal and external partners

• Extremely high attention to detail in order to ensure the highest level of performance possible on our campaigns

You are:

• A self-starter with a strong work ethic and able to work independently with purpose and urgency

• A strong problem solving abilities and a proactive mindset

• Someone with a passion for managing and growing client relationships to help them achieve their goals

Technical Environment

We primarily use macOS and Google Workspace (Docs, Sheets, Slides). While our preferred platform is macOS, we support both macOS and Windows. Familiarity with or willingness to work within this environment is required.

Core Values

Our shared values are the driving force behind everything we do. Across all roles, we are looking for teammates who embody these values:

• Customer and partner first

• Act with urgency and focus

• Integrity with our partners and data

• Accountability even when challenged

• Empowerment over hierarchy

• Growth over comfort

Benefits and Perks

• Flexible paid time off plus company holidays

• Medical, dental, and vision insurance begins on your first day

• 401(k) retirement plan with company match, plan also includes a student loan debt repayment option

• Employee Stock Purchase Plan

• Educational assistance for continuing education

• Lifestyle Spending Account for physical, emotional, and financial wellness (like gym memberships, home down payments, art classes, park passes, and more!)

• Complimentary Calm app subscriptions to support employee mental health and wellbeing

As an equal opportunity employer, Cardlytics is committed to diversity, equity, and inclusion. Our people bring our products and organization to life, and every unique perspective makes us better. If you can do the job and you’re excited about growing with us as we scale our best-in-class advertising platform, we’d love to hear from you. If you need accommodation in the recruiting process due to a disability, please email [email protected] or inform your recruiter.