Client Implementation Manager

ABOUT THE ROLE:

As the Implementation Project Manager, you will be responsible for overseeing the end-to-end implementation of our PBM and Navigation services. This role requires exceptional organizational skills, a keen eye for detail, and the ability to manage time effectively. You will identify and mitigate risks, ensure timely project delivery, and communicate progress and challenges to leadership. Your role will be crucial in ensuring that our clients experience a seamless transition and successful implementation of our services.

WHAT YOU’LL DO:

Project Planning and Execution:

• Develop and manage detailed project plans for the implementation of PBM and Navigation services.
• Coordinate with internal teams and clients to ensure project milestones are met on schedule.
• Facilitate kickoff meetings and regular status updates to keep all stakeholders informed.

Risk Management:

• Identify potential risks and issues related to project implementation.
• Develop and implement risk mitigation strategies to address challenges proactively.
• Monitor project progress and make adjustments as needed to stay on track.

Communication and Reporting:

• Provide regular updates to leadership on project status, including progress, risks, and resolutions.
• Prepare and present detailed reports on project performance, deliverables, and timelines.
• Serve as the primary point of contact for clients, addressing concerns and ensuring their needs are met.

Attention to Detail:

• Ensure all aspects of the implementation are executed with a high level of accuracy and quality.
• Review and validate project deliverables to meet client requirements and standards.
• Document all project-related information meticulously for future reference and compliance.

Team Coordination:

• Collaborate with cross-functional teams, including Sales, account management, Data Operations, and Claim Operations to ensure cohesive project execution.
• Foster a collaborative environment to drive project success and resolve any issues promptly.

WHO YOU ARE:

• Bachelor’s degree in Project Management, Business Administration, or a related field (or equivalent experience).
• Minimum of 5 years of project management experience, preferably in the healthcare or pharmacy benefits industry.

SALARY: $100,000-125,000

Offer amounts for both remote and in office roles are influenced by geographic location

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. 

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

1) We are human, first
Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2) We redefine what is possible
We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3) We debate then commit
We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4) We cultivate grit
Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5) We seek to delight
Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.