Client Communications Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Manager, Client Communications, the Client Communications Manager contributes to the development/implementation of our strategic plan supporting new payer implementations and product launches. This position works across functional areas to create, implement, and report out on communications programs. The Client Communications Manager is responsible for informing new and existing Availity Essentials portal users about the benefits and capabilities of our products. The Client Communications Manager owns primary responsibility for conveying information to provider offices about portal migrations and implementations, new functionality and features, and product training.  This person also communicates business issues that enhance existing client retention and satisfaction.  A high degree of business acumen and inquisitiveness is required. This is a business communications position with an expectation that the successful candidate will possess or acquire (within the first 3 months) a solid understanding of Availity’s business operations and markets. 

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Work with a team that brings unique skills, experiences, and perspectives – and has fun along the way!  
• You will be encouraged to try new things and continuously learn and improve.
• This is a fun team and one that lives our corporate values of Continuous Improvement, Driving Innovation, Positive Approach, and Collaborating. 
• This is a fully remote position that thrives on flexibility and trust.

To be qualified for this position you:

• Bachelor’s degree or higher educational certification in Journalism, Communications, Marketing, or a related discipline. 
• Minimum of 5 years marketing communications, journalism, or advertising experience. 
• Possess superior writing and editor skills with the ability to communicate information in a simplified format. Writing samples will be required. 
• High aptitude for creating straightforward messages about technically complex topics. 
• Bring strong organizational and project management skills with a track record of delivering on multiple, concurrent commitments with minimal supervision.
• Proven track record with senior leaders exercising sound judgment and business acumen. 
• Ability to collaborative in a rapidly changing environment with numerous deadlines. 
• Curious by nature and detail oriented.
• Experience in conceptualizing, developing and implementing communication plans and deliverables. 
• Thrive amidst multiple competing priorities and deadlines. 

You will set yourself apart with:

• Strong writing skills across a variety of communication platforms.
• A background working in health care, health insurance or information technology 
• The ability to build strong relationships with both internal and external stakeholders and influence others to meet and exceed expectations. 
• Knowledge of KPI’s and evaluating overall campaign performance.
• Excellent organizational and time management/project management skills. 

You will be:

• Serving as communications liaison for health plan and internal Availity stakeholders. 
• Working cross departmentally to develop and execute communications plans. 
• Leading communications-related project meetings and proactively identifying and addressing communications/project gaps. 
• Managing and executing on communications plans, schedules, roadmap, cadence, etc. 
• Reviewing co-branded communication and marketing materials developed by health plan to ensure compliance with Availity brand standards. 
• Working with internal and external senior leadership.
• Aligning with training strategies to communicate appropriate training solutions to providers. 
• Supporting product launches with strategic communications plans.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”! Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams, a Young Professionals Group, a She Can Code IT group for women in tech, and various ways to engage with fellow Availity associates. 
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• Don’t feel like wearing business attire? Cool, you can wear jeans – we are a casual place.
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps: 

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process. 

Interview process:  

• Recruiter Recorded Video Pre-Screen
• Video Interview with Hiring Manager
• Panel Video Interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers