Claims Training Specialist

Why Arbella?
At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other
Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!
 

If you have Claim experience and enjoy coaching, mentoring, and teaching others, we’d like you to join the Claims/Ops Learning & Development team! You’ll design, develop, and deliver training through a variety of methods, including virtual and in-person. The ideal candidate will have a deep understanding of claims and a passion for teaching and public speaking. If you’re a great communicator, a natural leader, and enjoy working in a collaborative environment, you might be a great fit! This role is highly impactful and a wonderful opportunity for anyone looking to grow their career.

Key Responsibilities:

• Facilitate high-impact training courses, employee up-skilling, and professional development programs.

• Partner with key stakeholders to identify and assess Learning & Development needs across business units, departments, and the organization. Leveraging input to define and enrich curriculum.

• Develop innovative and user-focused training materials, including reference guides and on-demand learning.

• Create learning solutions to meet our changing environment and support business objectives; foster an environment that engages and inspires learners

• Collaborate with subject matter experts and external resources to enhance staff technical performance.

• Assess training effectiveness, seeking feedback from learners and their managers while partnering with leadership to elevate, imagine, and implement new training opportunities.

Key Requirements:

• Passionate about adult learning and continuing development.

• Excellent oral and written communication, with the ability to engage diverse audiences.

• Comfortable presenting to large and small groups in-person and virtually.

• Solid understanding of claim and insurance principles and practices.

• Effective organizational and time management skills.

• The ability to adapt, think critically, and be flexible working with others.

• Bachelor’s degree or equivalent in related experience.

• 2 + years technical claim experience or 2+ years of prior training experience.

#LI-MG1