The Claims Processor manages claims, communicates with customers, conducts investigations, updates records, and generically handles settlement negotiations.
USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.
Find out more at: www.gouspack.com
At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!
USPack’s Benefits for Full Time positions include:
• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
USPack’s Benefits for Part Time positions include:
• 401(K)
• Paid Sick Time
The Claims Processor is responsible for the timely review, investigation, and resolution of various types of claims. This individual will skillfully evaluate all claim and policy information to administer and resolve claims effectively, communicating with both internal and external customers effectively throughout the process.
To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities:
- Effectively manage a portfolio of various types of claims.
- Observe and adhere to claim resolution timing targets and goals.
- Conduct and document comprehensive investigations with all parties to understand events.
- Research, request, and collect all relevant claim information necessary to build complete claim files.
- Respond timely to internal and external inquiries for information relative to claims.
- Update and maintain claim files to ensure complete records.
- Work with external craft professionals to obtain multiple market quotes as appropriate.
- Negotiate proper settlements within established guidelines or deny claims as appropriate.
- Obtain Settlement and Release Agreements.
- Work with Accounting to issue payments pursuant to agreed upon terms.
- Timely closure of claims in system of record.
- Generate reports as required.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Knowledge of water and fire damage is preferred.
- Must be detail-oriented and able to accurately process transactions.
- Demonstrated ability to negotiate settlements to achieve resolution.
- Commitment to high levels of customer service.
- Ability to multitask in a fast-paced environment.
- Ability to establish a high level of trust and credibility in the organization. Confidentiality and discretion are essential.
- Proactive and resourceful.
- Ability to work independently and effectively in a fast-paced environment.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Ability to understand the independent contractor relationship.
- Demonstrated quantitative and analytical skills.
- Proficient computer skills in MS Word, Excel, Outlook, and database software; must be able to toggle between multiple screens and programs.
- Prior experience with Claims Management Systems preferred.
- Knowledge of the logistics industry and appliance installation preferred.
- Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to work extended or variable hours as necessary.
Education, Experience, Certificates, and Licenses:
- Associate degree or equivalent from two-year college or technical school preferred.
- One-year claims management-related experience and/or training; or equivalent combination of education and experience required.
- Six Sigma Green Belt Certification preferred.
Shift Days: Monday-Friday
Shift Hours: 8:00AM-5:00PM EST (Availability to work additional hours as needed.)
Pay Rate: $18.00 to $20.00 per hour (Dependent upon experience level.)
At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.
We are:
Driven by integrity – We're driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn't just a value, it's the compass that steers us toward success.
Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.
Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.
Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.
Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.
If you'd like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com
Top Skills
Database Software
Excel
Ms Word
Outlook
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