Claims Consultant

Responsibilities include, but are not limited, to:

• Conducting investigations and analyzing and evaluating the information learned

• Making coverage determinations and communicating written position(s) to insureds and other required parties

• Within prescribed authority levels, setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment

• Presenting cases to management for expense and indemnity reserve authority above established authority levels

• Developing and implementing resolution strategies to achieve high quality outcomes

• Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting and bill review

• Attending trials and mediations as necessary

• Contributing to broader claim and enterprise goals by participating in audits, projects and product development initiatives

• Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.

• Working with business partners to evaluate and address claim trends and developments

• Addressing inquiries from agents and policyholders and providing superior customer service

Requirements:

• Bachelor’s degree preferred; law degree a plus

• Minimum of five years handling General Liability litigated coverage and liability matters

• High level of discipline; results-oriented; and able to focus on bottom line results

• Superior analytical ability and organizational skills

• Excellent oral and written communication skills

• Excellent strategic thinking ability and execution skills

• Excellent negotiation and advanced technical claim handling skills, including knowledge of coverage and tort laws

• Full command of issues and medicals relative to high value bodily injury claims

• Strong ability to analyze coverage and liability issues, manage time limit demands and assess extra contractual exposures and other issues of complexity

• Ability to communicate thoughts clearly and concisely, and to influence and persuade others

• Superior interpersonal skills

• Ability to exceed expectations and influence others to do the same

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.