Claims Business Process Manager

Business Process Manager- Claims

Onsite in Lake Mary, FL

At Frontline Insurance, we are on a mission to Make Things Better, and our Business Process Manager plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Business Process Manager, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our employees enjoy robust benefits:

• One remote day a week!
• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous 9% match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Business Process Manager for Claims:

• Provide leadership and direction for the process specialist team by setting goals, objectives, and priorities, including system enhancements needed.
• Ensure claim process initiatives are aligned with the latest technologies, methodologies, and industry best practices.
• Work cross-functionally with senior leadership within the organization to drive enhancements and improvements for the claims department.
• Create and implement quality control measures to ensure consistency and accuracy.
• Implement risk management strategies to ensure successful innovation outcomes.
  

What we are looking for as Business Process Manager for Claims:

• Bachelor’s degree in Business Administration, Management, Informatics, or related field
• Minimum of 2 years of experience in claims management and employee management, as well as process improvement required
• Property and Casualty Insurance industry claims experience preferred
• Guidewire Claims Center
  experience preferred
• Knowledge of statutory requirements
  

Certifications/Licenses we are looking for:

• Lean Six Sigma Certification preferred
• FL Adjusters license 6-20 required within 1 month of start date

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

#LI-JF1