Claims Business Analyst III

The Company  

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $2.0B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations in NYC, Dallas and Charlotte.

This is a hybrid role reporting to our Charlotte-Ballantyne, NC or New Hartford, NY location.

What you will do

The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support.

Key responsibilities 

• Build strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Be a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Working with business partners, elicit requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Document business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilize various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Working with team members, business partners, and Information Technology, lead or participate in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtain necessary approvals for requirements from business stakeholders. Maintain complete and keep contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
• Is able to work and transition across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Should be well versed with creation and prioritizing Backlogs, writing User Stories, clearly defining Acceptance criteria and helping move stories across work stages to ensure completion.
• Works with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization. 
• Develop testing strategies; build Acceptance Tests and Use Cases. Perform User Acceptance Testing when needed to ensure that programming meets specifications, and operates as intended.
• Document and analyze business processes and system integrations to guide the business in improvement opportunities
• Working with business partners and/or Information Technology, define and document ticket or project objectives for Wrike input when necessary.
• Provide a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, plan and manage project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identify and escalate risk and constraints, plan mitigation strategy. Report project performance, progress and issues in a clear, concise and timely manner. Attend or facilitate project status meetings as needed. Identify assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

Additional responsibilities

• Resolve and/or escalate issues in a timely fashion to meet necessary effective/statutory due dates.
• Identify opportunities for improvement and make constructive suggestions for change following accepted change management procedures.
• Participate in the development and design of new products, and documenting system changes that are necessary as a result.
• Support ServiceNow/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).
• Performs other duties as assigned.
• Conforms with all corporate policies and procedures.

What you need:

• Bachelor's Degree preferred or equivalent business or business analyst experience.
• Experience with Guidewire ClaimCenter required.
• Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
• 6+ years experience in Business Analyst role preferred. Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred. 

Salary Range: $90,000-$130,000

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits                          

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits 
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results)
• Health Savings Account (HSA) 
• Flexible Spending Accounts 
• Tuition Assistance, Training, and Professional Designations
• Company-Paid Family Leave
• Adoption/Surrogacy Assistance Benefit
• Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
• Student Loan Refinancing Services
• Care.com Membership with Back-up Care, Senior Solutions
• Business Travel Accident Insurance
• Matching Gifts program
• Paid Volunteer Day
• Employee Referral Award Program
• Wellness programs
• Personal insurance discount

Additional information

This position is a full time salaried, exempt (non overtime eligible) position.

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy. 

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