Claims Assistant, Integrated Absence & STD

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work.

 The opportunity:  

 The Claims Assistant Integrated Absence & STD acts under the general supervision of a Senior Manager, Integrated Absence & STD.  The role will provide support to the Case Specialists managing claims including FMLA, PFL, ADA and/or other leave programs in conjunction with Short Term Disability (STD) benefits. 

How you will contribute:  

• Establishes excellent relationship with claim organization
• Requesting medical records through an online portal
• Mailing of status letters
• Completing outgoing calls to claimants to confirm information for Specialists and handling non-complex inquiries from claimants.
• Completing faxes and non-complex phone calls to physician’s offices.
• Autonomously manage a daily worklist within turnaround time expectations.
• Maintains high level of customer service with internal and external customers  
• Provide cross-team coverage such as coordinating coverage for Specialists during PTO and claim assignments for incoming new claims
• Handles other administrative functions including but not limited to; special mailings, filing, printing files, etc.

What you will bring with you:  

• 1+ years of experience in professional administrative role required.
• Strong computer skills, proficient in a PC environment and MS Word, Excel, and email systems
• Proficient with Windows and Microsoft application (MS Excel, MS Word, MS PowerPoint)
• Ability to easily learn new computer programs/systems
• Ability to multitask within multiple programs/systems
• Work and solve problems on one’s own
• Ability to work on one’s own or part of a team
• Strong written and verbal communication skills
• Time management skills
• Good organization skills and attention to detail
• Ability to adapt to changes accordingly as the position develops and changes with the needs of the business

Salary Range: $35,400 - $47,800
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch?   Join our talent community to stay connected until the time is right for you! 

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.