Administer ChurnZero and execute Customer Experience Operations projects independently. Build scalable workflows, onboarding playbooks, escalation paths, automations, and proactive outreach programs. Gather stakeholder requirements, translate business processes into system solutions, communicate project progress, and identify opportunities to improve CX efficiency. This is a short-term, remote contractor role supporting initiatives during a team transition.
Company Description
An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition.
This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization. The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.
Job Description- Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion
- Build and maintain scalable workflows within ChurnZero that support Customer Experience functions
- Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks
- Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows
- Provide regular project updates and communicate progress, risks, and questions to stakeholders
- Help identify opportunities to improve processes, automation, and operational efficiency across CX
- Support other short-term CX Operations and ChurnZero initiatives as needed
- 1+ year of hands-on ChurnZero administration experience
- Prior experience working in a Customer Experience / Customer Success Operations function
- Demonstrated ability to independently execute projects with minimal oversight
- Experience building workflows, playbooks, automations, or processes within ChurnZero
- Strong understanding of Customer Success processes and operational best practices
- Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions
- Strong organizational skills and attention to detail
- Comfortable working in a short-term, project-focused environment
- Remote Opportunity
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