Chief of Staff

Community Phone is building the best phone for communities in America. We are your hair salon's business phone, your local government agency's operations line, and your mom's phone that she sometimes answers on her computer. We have more than 20,000 customers today, and are building the most customer-obsessed phone company in America.

Our team is ~80 people strong, across 15 countries. We are growing quickly, backed by Y Combinator Accelerator and Y Combinator's Continuity Fund. We are customer-obsessed to the core. When we had a major network outage, everyone from recruiters to engineers to marketers to customer support agents got on the phone with our customers. Our team exemplifies our purpose. Join us on our mission to make it as easy as possible for communities to communicate.

As Chief of Staff, you'll be the primary partner to our Head of Operations (founding team member) in executing the company's most critical, high-stakes initiatives. You'll take on existential projects that can't wait: opening new markets, launching hardware products, designing complex operations, and driving them to completion. You'll also provide the visibility and control mechanisms that keep the entire company aligned, on pace, and accountable to our goals.

Reporting directly to the Head of Operations, you'll operate as both a strategic project leader and the company's connective tissue. You'll dive deep into unfamiliar domains, become a short-term expert, and deliver results. No project is outside your scope.

• Own 2-4 critical projects at any given time: projects with existential impact on the business
• Examples: opening a subsidiary in Egypt, launching new hardware and testing antenna coverage nationwide, designing tax structures for new product lines, finding world-class vendors for hardware unboxing experiences
• Become a temporary expert in whatever domain the project requires, whether that's international expansion, hardware supply chains, marketing campaigns, or regulatory compliance
• Drive projects from ambiguous problem to clear solution, working across all functions

• Help ensure teams know their goals and have the tools to pace toward them
• Ensure clarity on: What are people's goals? Why are those the goals? How are they pacing?
• Run regular check-ins with department heads to surface blockers 

• Partner with Head of Operations on interviewing and team design as the company scales
• Help evaluate subscription business performance: you'll discuss ARR, churn, LTV, and other key levers regularly
• Support revenue goal-setting and execution, as well as G&A functions
• Identify operational gaps and build solutions before they become problems

• 5+ years running high-stakes operations projects with existential business impact
• Background as Chief of Staff, Head of BizOps, Head of Operations, or similar role (consulting background is a plus)
• Deep familiarity with subscription business metrics (ARR, MRR, churn, CAC, LTV)
• Intensely curious, detail-oriented, and thorough: you obsess over getting things right
• "That's not my job" is not in your vocabulary: you eagerly figure things out and become an expert in new domains
• Strong executor who thrives on hard problems and ambiguous challenges
• Experience interviewing, building teams, and designing organizational structures
• Willing to travel with the company 3-4 times per year, often internationally 
  

Community Phone is a customer-obsessed, performance culture. We are here to deliver the most extraordinary experience for as many customers as we can in America. That comes with enormous pride as well as regular challenges. You will feel like you are pushing yourself, and you will be an author of our future. Therefore, we have a bias for ownership. Here are ways our current team exemplifies our company culture:

Curiosity: Our team members double click obsessively, until they understand something enough to make a good decision. They don't take things for granted. They want to really understand the truth.

Bias Toward Action: Our team members lean toward making change on their own, and then reporting the wins and losses back to the team. We don't wait for long "alignment" meetings to take action, unless the change would be hard to reverse. Run through two-way doors.

Caring Mentality: Our team members deliver for our customers and our internal team. That does not mean things are comfortable always. It means that we strive to deliver a Disney-like experience for our customers. It means that we understand our team members are on an Olympic team, and Olympic teams need support.

Founder Mindset: Our team members all know they are at the very beginning of the journey we will take to capture the market. They go out of their comfort zones, out of their role definitions, and out of the norm to achieve our mission. When they have an idea for how things could be better, they jump into overdrive to test it.

Transparency: Our team members will share their wins and losses with the company overall, so we can all learn together.

Efficiency where it counts: Our team members understand we aren't here to sell $1 for $0.80. We are here to deliver an efficient growth machine.
Total compensation with equity: $150k-$180k per year. 401(k) and health, vision, dental, and life insurance are included.