The Chief of Staff will support the CEO and ELT by driving execution, communication, alignment on initiatives, and leading company-level projects.
Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology.
Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Our Values
Every employee is an owner with responsibility and credit for our progress.
Leadership is in our build and we see change as a catalyst for improvement.
We win as a team, committed to help our coworkers and customers thrive.
This is a force multiplier role. You’ll support the CEO and our Executive Leadership Team (ELT), driving execution, communication, and alignment on the company’s most important initiatives. The role will report to the CEO
Responsibilities
- Executive & Strategic Support: Ensure ELT meetings, planning sessions, and off-sites are productive, focused, and action-oriented. Ensure that conversations are supported by the right briefing materials, pre-reads, and follow-ups to keep priorities on track. Help the CEO prepare for customer meetings, external events, investor updates, and speaking engagements.
- Program & Project Ownership: Lead a small number of company-level initiatives or transformation programs at any given time. Track goals and progress against strategic priorities, coordinating across departments to drive momentum and accountability.
- Communications & Planning: Partner with leaders across Product, GTM, Finance, and People to ensure tight coordination and strategic alignment. Support internal and external communications from the CEO’s office.
- Strategic Roadmap: Assist in developing a long-range business plan that translates vision into measurable progress, informed by customer, market, and business insights.
Minimum Qualifications
- Three or more years of top-tier management consulting or a similar operating role in a fast-paced environment.
- Exceptional written and verbal communicator; able to distill complexity into clarity.
- High EQ, low ego, and deeply collaborative.
- Fiercely organized with a bias toward action and a reputation for follow-through.
- Data-fluent: comfortable with analysis, dashboards, and drawing insights from metrics.
- Mission-driven: you care deeply about doing meaningful work that improves how people live and work.
- Strong fluency in executive tools and platforms that enable strategic planning, program execution, and communication. Comfort navigating CRM, productivity, and planning tools is essential for supporting a modern SaaS CEO and ELT.
- Power user of Google Slides, Sheets, and Docs; strong deck-building skills.
Why Firstup?
Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.
If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.
We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.
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Top Skills
Crm Tools
Google Docs
Google Sheets
Google Slides
Planning Tools
Productivity Tools
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