We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Instacart is looking for a Director level Chief of Staff to support the CTO.
A successful Chief of Staff will be organized, have a technical background, strong in project management, able to shift seamlessly between strategic counsel and smaller daily tasks, and have excellent written and verbal communication skills. This person should be a team player and eager to work in a fast-paced and high-expectations environment. They will support a large organization of 1,200+ engineers.
This person will manage preparation for a variety of internal meetings, act as a strategic counsel to cross-functional partners, and manage internal technical operations. They will contribute to strategic technical projects and initiatives that involve liaising with functions within the CTO’s scope and across the company.
About the Role
As Chief of Staff to Instacart’s CTO, you will be at the heart of shaping the future of technology in redefining how people connect with food. In this strategic role, you’ll act as a trusted partner to the CTO, driving operational excellence, aligning priorities, and ensuring seamless execution of key initiatives. You’ll play a critical role in orchestrating collaboration across teams, facilitating innovation, assisting in leading the enhancement of Instacart’s tech brand, and enabling the technology organization to deliver transformative solutions that empower millions of people to nourish their lives with ease. This role is central to amplifying impact, fostering a culture of innovation, and ensuring the CTO’s vision translates into tangible outcomes across Instacart’s four-sided marketplace of Consumers, Shoppers, Retailers, and Advertisers.
About the Job
- Work across teams to manage business rhythms for the CTO (team meetings, operating cadence, newsletters/org communications, etc.)
- Act as a strategic counsel to cross-functional partners.
- Ensure progress on priority technical workstreams, help build technical decision-making frameworks, deliverables, etc.
- Design and maintain tools and systems to coordinate and track VP’s engagements with internal and external stakeholders.
- Work across teams to prepare technical briefings and coordinate research for meetings with partners and key leaders (e.g. identify goals and talking points, provide background on attendees, etc.)
- Writing technical drafts of internal comms including proofing and advising on technical content/communication
- Build technical documents and presentations as needed.
- Able to travel < 10% of the time
About You
Minimum Qualifications
- 8+ years of experience working on/with technical teams.
- Degree in Computer Science or a related field.
- Experience working as an engineer.
- Excellent technical writing skills.
- Experience working and influencing at all levels, including executive and C-suite.
Preferred Qualifications
- Experience managing/leading a technical team.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
Top Skills
Similar Jobs at Instacart
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
