The Chat Support Agent will assist customers via chat, respond to inquiries, troubleshoot issues, and maintain customer satisfaction while documenting interactions.
Job Summary
We are seeking a responsive and customer-focused Chat Support Agent to provide real-time assistance to customers through online chat platforms. The Chat Support Agent will handle customer inquiries, provide information about services, troubleshoot basic issues, and ensure a positive customer experience.
The ideal candidate should have strong written communication skills, the ability to multitask, and experience handling customer service requests in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries through live chat platforms
- Provide accurate information about company services and support options
- Assist customers with service requests, scheduling, and general inquiries
- Troubleshoot basic issues and guide customers to appropriate solutions
- Escalate complex issues to the appropriate department when necessary
- Maintain accurate records of customer interactions in the CRM system
- Ensure timely and professional responses to all customer messages
- Follow company policies and customer service procedures
- Collaborate with customer service, technical support, and operations teams
- Maintain a high level of customer satisfaction
Required Qualifications
- High school diploma or equivalent
- 1–2 years of customer service or chat support experience
- Excellent written communication and typing skills
- Ability to handle multiple chats simultaneously
- Strong problem-solving abilities
- Basic computer proficiency and familiarity with chat platforms
- Ability to work independently in a remote environment
Preferred Qualifications
- Associate or Bachelor’s degree in Business, Communications, or related field
- Experience with live chat software or help desk systems
- Familiarity with CRM systems and ticketing platforms
- Experience supporting service-based companies
Skills Required
- Written communication
- Customer service
- Multitasking
- Problem solving
- Active listening
- Time management
- Computer and chat platform proficiency
Technical Requirements
- Reliable high-speed internet connection
- Computer or laptop with updated software
- Familiarity with chat tools such as Zendesk, LiveChat, Intercom, or similar platforms
Work Schedule
- Monday – Friday
- 8-hour shifts or flexible scheduling
- Some evening or weekend shifts may be required depending on customer demand
Salary (Typical Range)
- $34,000 – $45,000 per year
- Approximately $16 – $22 per hour, depending on experience
Benefits (Example)
- Competitive salary
- Remote work opportunities
- Paid time off (PTO)
- Health, dental, and vision insurance
- Paid training
- Opportunities for career growth
Skill Level
Entry-Level to Intermediate
Top Skills
Crm Systems
Intercom
Livechat
Zendesk
Similar Jobs
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Product Owner drives feature development for Disability Solutions, collaborating with teams to prioritize user stories and manage stakeholder relations, ensuring alignment with business goals.
Top Skills:
Ai ToolsAPIsData Management
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Senior Product Consultant II will drive Disability & Leave strategies at MetLife, collaborating with teams to enhance messaging and position MetLife as a market leader. The role requires a deep understanding of processes, creating communication materials, and leading market storytelling.
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
The Lead Communications Consultant develops high-impact communications for Sales, Service & Operations, aligning messaging and enhancing employee engagement.
Top Skills:
Ai-Enabled ToolsGraphic Design ToolsMicrosoft CopilotMS OfficeVideo Editing Tools
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
