We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.
About Clipboard Health:
Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc).
We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year.
We are looking for your help to keep growing so we can serve more professionals and workplaces.
To learn more about us, take a look at our website here.
Overview
At Clipboard Health, our Customer Experience Specialists on the Worker Operations (W-Ops) team are at the heart of maintaining a reliable and high-performing marketplace. W-Ops owns the end-to-end operational workflows that ensure our workers are dependable, on time, and delivering consistently high-quality performance in the field.
We’re looking for experienced support professionals who are both analytical and empathetic—candidates who instinctively dig deeper to uncover root causes and who treat every customer interaction as an opportunity to build trust. This role demands strong judgment, adaptability, and the ability to deliver exceptional service even in ambiguous or rapidly evolving situations.
Note: This is a fully remote position and we operate 24/7. Each shift consists of 5 days within a 7 day cycle (Sunday to Saturday), with both Saturday AND Sunday availability required to support our peak times.
**While we are actively recruiting talent from around the world, please note that we are not currently hiring for this role in the USA.**
Must haves
- Fluent, professional-level English communication skills (spoken and written)
- 2+ years of experience using Google Workspace (Docs, Sheets, Gmail, etc.) in a professional setting
- 2+ years of experience using CRMs like Zendesk or Salesforce
- 2+ years in a voice or chat-based customer support role
- A track record of working cross-functionally in fast-paced environments
- A proactive mindset and a reputation for solving problems independently
- Strong attention to detail and uncompromising integrity in decision-making
- A positive, collaborative attitude that helps elevate team morale and results
Key Responsibilities
- Deliver exceptional support across multiple channels (chat, voice, and email), ensuring fast, accurate, and empathetic resolutions tailored to each customer’s needs.
- Leverage CRM platforms like Zendesk or Salesforce to manage and document customer interactions, ensuring all data is current, accurate, and actionable.
- Monitor and evaluate customer interactions across all touch points to identify trends, assess quality, and deliver constructive feedback that drives continuous improvement.
- Analyze customer data and behavioural insights to identify root causes of issues, recommend process enhancements, and contribute to strategic improvements in the customer journey.
- Uphold company standards and values in every interaction by exercising sound judgment, empathy, and professionalism—especially in high-stakes or sensitive situations.
- Support customer onboarding by guiding new users through key processes and product features, helping them gain confidence and ensuring long-term success on our platform.
System Requirements
- Minimum 15Mbps wired internet connection
- Minimum i5 processor or equivalent
- Minimum 12GB Ram
- Quiet working environment
- Steady power and internet connection
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