CGS Team Lead

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life At Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

AT SONDER YOU WILL:

• Lead the team. We’ll look to you to inspire and unify people around a vision; act as a technical expert while empowering people to act with autonomy; coach team members to develop themselves personally and professionally.

• Drive down costs, constantly improve processes, while always putting our guests first.

• Work with our operations teams across the world to make sure our guest experience is as smooth as possible.

• Conduct monthly meetings with your team to review performance, complete trainings, and anything else to support them.

• Prioritize, delegate, execute, and support day-to-day tasking to ensure world-class guest experience and team accountability

• Guide guests through the Sonder experience, ensuring they have an amazing first impression

• Communicate cross-functionally clearly and with compassion 

• Own and update standard operating procedures to support team execution

• Assist in continuous improvement project design and implementation 

• Analyze market trends to optimize operations and to proactively address potential guest issues

WHAT WE'RE LOOKING FOR:

• Experience managing a team in an operational setting

• Minimum 3 years of experience managing direct reports; hospitality a plus

• Proven ability to lead, prioritize and  deliver with a focus on driving team performance through coaching, training and accountability 

• Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive

• Great communication skills, able to define clear action steps for their team members and effectively delegate

• Ability to take the initiative and problem solve independently

• Detail-oriented and organized

• Experience in data analysis

• Ability to adapt and flex to shifting priorities 

• Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies 

• Strong ability to establish positive relationships with others

• Thrives in a fast paced, ever-changing, always challenging startup environment

• Basic spreadsheet knowledge required i.e., Google suite

• Experience in a start-up environment preferred

• Must have a flexible schedule and be able to work morning, nights, weekends, holidays, etc., as business requires

Salary range: $56,852.00 - 62,370.00 USD.

Benefits

We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation

• Medical, dental and vision insurance (where applicable)

• Flexible vacation

• Wellness and volunteering days

• Annual free credits and discounts to stay in Sonders

• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability

• Data Privacy Policy

• Blog: Sonder Stories

• Instagram: @sonderstays

Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered. 

As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve. 

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.