Certification & Enablement Coordinator

Reporting to the Director of Enablement, the Certification & Enablement Support Manager plays a critical role within Citrix’s Enablement team by supporting the execution and ongoing enhancement of our technical certification programs. This role focuses on operational excellence, partner and vendor communication, and ensuring a premium learner experience across Citrix’s certification and product learning ecosystem. The ideal candidate is detail‑oriented, highly organized, and a proactive problem‑solver who thrives in collaborative environments. They will work closely with internal Citrix teams, vendors, partners, and customers to build and maintain a world‑class certification program that drives product expertise and market readiness.

• Coordinate with external vendors involved in certification exam delivery, proctoring, and digital badging.
• Manage the lifecycle of certification exam vouchers, including distribution, tracking, reporting, and issue resolution.
• Oversee quality assurance processes for training and product courses related to certification preparation, ensuring accuracy, relevance, and alignment with exam objectives.
• Support the creation, updates, and release of certification exams in alignment with the certification roadmap.
• Publish and maintain certification-related learning paths and courses on the Citrix learning platform.

• Manage certification badges and workflows using platforms such as Credly or similar digital credentialing systems.
• Partner with internal and external stakeholders to ensure accurate badge issuance, naming conventions, and program governance.
• Serve as a primary point of contact for partners and customers with certification or badging inquiries.

• Collaborate with the enablement team to prepare, package, and publish content on BigTinCan (CMS) and Brainshark (LMS).
• Ensure consistency in content formatting, metadata, tagging, and version control.
• Assist with enablement initiatives related to product readiness, partner education, and customer learning experiences.
• Communicate certification metrics needs with Marketing Operations.

• 5+ years of experience in coordination, certification management, training operations, or similar roles.
• Familiarity with digital badging platforms (Credly preferred) and LMS/CMS systems (Brainshark, BigTinCan, or comparable tools).
• Experience collaborating with vendors, partners, and external customers.
• Strong organizational, communication, and problem‑solving skills with the ability to manage multiple priorities simultaneously.
• Detail orientation with a commitment to accuracy and process quality.
• Ability to work cross‑functionally in a fast-paced, team-focused environment.

• Experience in a technology, SaaS, or product training environment.
• Understanding of certification exam development or learning content creation workflows.
• Project management or operations background.

• Communication: Professional, clear, proactive, and able to engage effectively with partners, vendors, customers, and internal teams.
• Organization: Skilled at managing deadlines, tracking multiple workstreams, and maintaining orderly processes and documentation.
• Problem Solving: Resourceful, analytical, and able to troubleshoot issues related to certification logistics, content publishing, and learner support.
• Team Orientation: A collaborative mindset with a willingness to support broader enablement initiatives and jump in where needed.