Case Manager

Case Manager – Substance Use Disorder (SUD) Treatment
Location: Concord, MA
Schedule: Full-Time | Thursday–Monday (some flexibility available; Saturday availability required)
Pay Rate: $25 – $30 per hour

Pyramid Healthcare is a nationally recognized provider of behavioral health services, offering compassionate, evidence-based care to individuals with substance use and co-occurring disorders.

We are proud to be opening our newest treatment center in Concord, MA, focused on Substance Use Disorder (SUD) treatment for adults. Join us as we build a new program dedicated to recovery and make an immediate impact on the lives of clients and their families.

We are seeking a dedicated and organized Case Manager to support clients and families throughout the continuum of care. This role is essential to client success and includes coordinating services, communicating with referral sources and external providers, assisting with admissions processes, and supporting aftercare planning to ensure smooth transitions following treatment.

• Coordinate client care activities, including appointments, schedules, and treatment planning
• Communicate with referral sources and outside providers to ensure continuity of care
• Support the admissions process by verifying documentation, scanning records, and initiating communication with external providers as needed
• Conduct orientations with clients and families in collaboration with the primary therapist
• Provide case management services including transportation coordination, case management sessions, and support related to legal or employment needs
• Facilitate educational or skill-building groups to support clinical programming
• Develop and document comprehensive aftercare plans in collaboration with the treatment team and business development staff
• Provide aftercare documentation to appropriate external providers and ensure follow-up coordination
• Maintain accurate and timely documentation in the electronic clinical record system (CareLogic)
• Participate in treatment team meetings and maintain collaborative communication with counselors and staff
• Ensure compliance with confidentiality standards, licensing requirements, and program policies
• Complete required trainings and perform additional duties as assigned

• High School Diploma or GED required; Bachelor's degree in a related field preferred
• Two years of previous case management experience preferred

• Minimum of 2 years of case management experience preferred, ideally in behavioral health or substance use treatment

• Strong organizational, communication, and interpersonal skills
• Ability to manage multiple tasks and meet deadlines
• Knowledge of community resources and referral processes

• Ability to maintain professionalism, confidentiality, and accurate documentation
• Availability to work a Thursday–Monday schedule; flexibility may be available based on business needs, however Saturday availability is required

• Opportunity to be a founding team member at a newly launched treatment program
• Make a meaningful impact helping clients and families navigate recovery
• Competitive pay and opportunities for advancement
• Supportive, mission-driven team environment
• Ongoing training and professional development

Apply today and help us build something meaningful in Concord, MA.