Card Disputes Associate Specialist

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

We’re looking for a Card Disputes Associate Specialist to join our team in the Austin office. This role is a unique opportunity to have an impact on Wise’s mission, help save millions more people money and work in a disruptive, fast-growing and fun environment.

Here’s how you’ll be contributing to Card Disputes team: 

As a Card Disputes Associate Specialist, you are a frontline expert responsible for the heartbeat of our daily operations and are the executor of the workload directly contributing to SLAs.

• Maintaining consistent and high-level execution of daily tasks and recurring responsibilities within Card Disputes;

• Supporting own team in reaching main performance metrics targets and SLAs set to Operations organisation;

• Meeting individual SLAs and KPIs set for the role;

• Detecting and escalating domain related problems and complex issues, ensuring timely and relevant communication with stakeholders;

• Following Operational procedures and keeping track of critical updates.
   

• Execute the end-to-end investigation and resolution of complex Card Fraud (CF) and Non-Fraud (NF) disputes, ensuring every decision is strictly compliant with card scheme rules and regulatory requirements.

• Actively identify weaknesses or "friction points" in daily workflows, proposing and helping implement practical solutions that make our operations more scalable and efficient.

• Maintain a high bar for accuracy and security in every case handled, upholding detailed records and ensuring all reporting responsibilities are met with factual precision.

• Work closely with Customer Support, Compliance, and Product teams to gather evidence, resolve high-priority escalations, and provide frontline insights into emerging fraud trends.

• Possess excellent verbal and written communication skills, with the ability to express thoughts concisely and justify independent judgment calls with confidence.

• You have experience in an operational environment, preferably in payments, financial services, or back-office processing.

• You demonstrate strong attention to detail and commitment to maintaining high quality and accuracy in processing.

• You have good problem-solving and analytical skills to investigate and resolve dispute cases.

• You are a self-starter, capable of managing daily workload and prioritizing effectively to meet deadlines.

• Thrive under pressure by multitasking efficiently and taking full responsibility for tasks, whether working as a collaborative team player or independently.

• Exhibit a proactive, growth-oriented attitude by being keen to learn and valuing constructive feedback to continuously improve performance.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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