Capability Analyst Network Support - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
This is an exciting opportunity to join the Network Support Team. We continue to expand our partnership with retailers and see tremendous growth. This position will support our Network Support and out Network Operations queues. They will be acting as a main point of contact for many of our retailers within the network as well as supporting the Member Services team with tickets concerning our Retail Network. This resource is essential to provide the necessary operational support to our growing retail network. This will support our ability to respond to and resolve issues and inquiries in a timely manner.
Optum Business Analysts understand business problems and recommend solutions which align with organizational goals. They will play a solid role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:

• Direct and prioritize work based on roadmap initiatives, business need, etc.
• Work collaboratively across departments to enhance and document retail operations processes to improve the retailer and member experience
• Day-to-day support of our retailer network and member services team
• Manage issues and inquiries through the network support and retail operations queues
• Lead implementations of new business processes and system features/functionalities
• Gather and track data related to day-to-day performance and communicate opportunities for improvement
• Investigate issues and monitor process adherence, identifying root cause and tracking short- and long-term countermeasures
• Educate team members on system tools and processes
• Perform data analysis, identifies trends, performance gaps, and process improvement opportunities
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High School/GED
• 2+ years of experience in a Business Analyst or Operations role
• 1+ years of experience in Healthcare or Financial Services
• Proficient in Excel and Microsoft Suite

Preferred Qualifications:

• 1+ years of retail management experience
• 1+ years of SQL experience
• Project Management experience
• Proven ability to conduct an analysis of a business need, including scheduling meetings, planning agendas, and conferring cross-functionally
• Proven solid written communication skills
• Proven solid analytical skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.