About the Role
The Call Center Representative provides customer support via phone, email, and chat, ensuring positive client experiences and efficient issue resolution.
Key Responsibilities
• Respond to customer inquiries professionally
• Document interactions and update support records
• Handle basic troubleshooting and guide users
• Escalate complex issues to the appropriate teams
• Maintain service quality and performance metrics
• Assist with follow-up communication
Qualifications
• Experience in customer support or call center roles
• Strong communication and problem-solving skills
• Ability to multitask in a remote environment
• Comfortable using CRM and support tools
• Reliable and customer-focused mindset
Perks
• Remote work arrangement
• Health and wellness benefits
• Paid time off and holidays
• Professional development funds
• Monthly internet stipend
• Performance incentives
• Advancement to senior support roles
EEO Statement
Protrude Technologies is an equal opportunity employer and encourages applicants from all backgrounds to apply.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
