Handle back-to-back inbound customer service and technical support calls about billing, programming, and troubleshooting. Promote products and services, engage diverse customers, resolve issues, and follow company processes. Role starts on-site full-time with paid training and possible hybrid schedule after 60 days.
Summary
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Center Representative:
$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
What You'll Be Doing:
What's in it for You:
Skills, Experience and Requirements
Requirements:
Salary Ranges
Compensation: $18.50/Hour
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions - including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Center Representative:
$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training! Role starts full-time on-site with ability to work hybrid (1-2 days) after 60 days!
What You'll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
What's in it for You:
- Career Growth: Opportunity to promote two levels within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Skills, Experience and Requirements
Requirements:
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Salary Ranges
Compensation: $18.50/Hour
Similar Jobs at EchoStar
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
The Field Service Manager oversees the Field Service Technician team, ensuring customer satisfaction through leadership, training, and performance management. Responsibilities include coaching staff, conducting site inspections, managing vehicle maintenance, and resolving escalated issues.
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Generative AI
Lead and develop in-home installation technicians, manage fleet and safety, conduct on-site inspections and coaching, resolve escalations, train staff on processes, and ensure high customer satisfaction and performance metrics.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
