Business Transformation Communications Manager

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Type
Hybrid
Job Summary
The Business Transformation Communications Manager role supports the Business Transformation Office (BTO) by designing and executing structured communication and engagement strategies for the Business Transformation Office and its enterprise initiatives. This role collaborates with transformation workstreams and partners closely with project leads, project managers and executive sponsors to ensure initiatives are clearly communicated, reinforced, and adopted.
Essential Functions

• Initiative Change Strategy & Activation

• Develop structured communication and activation plans for enterprise initiatives

• Translate complex changes into clear, actionable messaging.

• Align communication timing with project milestones and rollout phases

• Identify risks to adoption and adjust activation strategies accordingly

• Reinforce enterprise priorities within each initiative’s messaging.

• Partner with project teams and BTO leadership to shape initiative-specific messaging

• Sponsor & Leadership Support

• Partner with executive sponsors and Steering Committee to translate strategy to messaging

• Prepare leadership talking points and engagement materials

• Support leaders in clearly articulating expectations to their teams

• Build confidence and clarity in how sponsors activate change

• Cross-Initiative Insight & Strategic Framing

• Surface patterns across initiatives (e.g., success, confusion, resistance, fatigue)

• Provide insights to BTO leadership about adoption signals

• Contribute to refining communication best practices and toolkits

• Help shape reusable communication frameworks that scale with the BTO

• Measurement, Reinforcement & Continuous Improvement

• Track engagement metrics and stakeholder feedback

• Refine messaging based on clarity gaps and adoption signals

• Support post-launch reinforcement planning

• Build templates and communication standards that strengthen future initiatives

Required/Preferred Education and Experience

• Bachelor’s Degree required

• 5+ years in communications, change communications, and/or transformation roles

• Medical device/data industry experience preferred

• Familiarity with change frameworks (Kotter, Prosci, etc.)

• Certification in Kotter or Prosci preferred

Knowledge, Skills and Abilities

• Experience supporting complex, cross-functional initiatives

• Strong strategic writing and storytelling ability

• Ability to influence without formal authority

• Demonstrated experience interacting with executives and senior leaders

• Strong relationship-building skills and a collaborative mindset, with the ability to build trust quickly and work effectively across functions and levels of the organization

• Highly dependable and proactive, with a strong sense of ownership and follow-through in fast-moving, high-visibility initiatives

• Team-oriented approach, able to partner closely with project managers, sponsors, and functional leaders to move work forward in a coordinated way

• Ability to learn quickly and adapt in new environments

Travel Requirements

• As needed

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Constantly

• Talking - Occasionally

• Hearing - Occasionally

• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

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The annual salary for this position is:

This position is eligible for an annual bonus in accordance with the company's bonus plan. Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.