Business Technology Solutions Consultant - Patient Services

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What Y ou'll Do:

• Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools).
• Own the functional design and ensure alignment of Salesforce capabilities with business objectives.
• Collaborate with solution architects to define data models, integrations, and system boundaries.
• Drive design decisions on core Health Cloud components
• Lead end-to-end discovery and blueprinting for complex patient support programs (enrollment, case management, benefit verification, nurse triage, AI-enabled tools).
• Own the functional design and ensure alignment of Salesforce capabilities with business objectives.
• Collaborate with solution architects to define data models, integrations, and system boundaries.
• Serve as the primary liaison between business, IT, and delivery teams.
• Facilitate executive-level workshops to define KPIs, governance frameworks, and future-state operating models.
• Advise on best practices in patient support, reimbursement models, digital adherence, and specialty therapy services.
• Manage the end-to-end requirements lifecycle - epics, features, user stories, acceptance criteria, and refinement.
• Ensure traceability across design, build, and testing phases.
• Prioritize and manage the product backlog for sustainable delivery.
• Define and document integration requirements with HUBs, specialty pharmacies and broader patient ecosystems.
• Map data flows across onboarding, benefit verification, prescription status, nurse interactions, and safety events.
• Lead KPI design and reporting frameworks for therapy initiation, adherence, contact-center performance, and patient outcomes.
• Lead UAT planning, business validation, and defect triage.
• Ensure compliance with HIPAA, GDPR, and pharma code of conduct.
• Support training, change management, and rollout planning.
• Demonstrate understanding of patient pathways, financial assistance, prior authorization complexity, and real-world patient engagement challenges.• Guide solution design for multi-market, multi-brand scalability across therapeutic areas.

What Y ou'll Bring:

• Candidates must either be in their junior year of a Bachelor's degree or in their first year of a Master's degree specializing in Business Analytics, Computer Science, MIS, MBA, or a related field with academic excellence
• 7+ years of Business Analyst or Techno-Functional experience, with at least 3 years in Salesforce Health Cloud or Life Sciences Cloud implementations.
• Strong background in pharma patient services, specialty therapies, HUB operations, case management, or oncology support.
• Proven experience leading discovery and blueprinting workshops and translating business needs into Salesforce solutions.
• Excellent user-story writing, communication, and stakeholder management skills.

• Strong communication skills to convey technical concepts to diverse audiences
• Significant supervisory, coaching, and hands on project management skills
• Extensive experience with major cloud platforms like AWS, Azure and GCP
• Deep knowledge of enterprise data management, advanced analytics, process automation, and application development
• Familiarity with industry- standard products and platforms such as Snowflake, Databricks, Redshift, Salesforce, Power BI, Cloud.
• Experience in delivering projects using agile methodologies

Additional skills:

• Capable of managing a virtual global team for the timely delivery of multiple projects.
• Experienced in analyzing and troubleshooting interactions between databases, operating systems, and applications.
• Travel to global offices as required to collaborate with clients and internal project teams.
• Client-first mentality.
• Intense work ethic.
• Collaborative spirit and problem-solving approach.
• Salesforce certifications: Health Cloud Consultant or Life Sciences Cloud.
• Experience with large global pharma clients in Patient Services.
• Familiarity with AI-driven and agentic workflows.

How You'll Grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Hybrid Working Model:
ZS is committed to a Flexible and Connected way of working. ZSers are on-site at clients or ZS offices three days a week. Combined flexibility to work remotely two days a week is also available. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com