Business Systems Manager - Lead to Cash

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

Job Summary

This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on SAP ECC (SD/LE) and related applications. Requires a minimum 9 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

Essential Duties and Responsibilities

• Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable Lead to Cash business processes, focused on SAP ECC (SD/LE) and integrations with other applications such as EDI, Esker, PkMS (WM), Hybris Commerce, SAP Personas, TMS, Paymetric, Vertex, Salesforce.com

• Lead teams of cross-functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements

• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; review designs of direct reports to ensure quality and consistency

• Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability

• Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery

• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management

• Manage the support of production systems to meet service levels; create resource plans to ensure support coverage

• Drive continuous improvement in business processes, and support business re-engineering efforts; research and represent industry best practices; drive productivity in IT processes

• Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Supervision Exercised

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members

• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies

• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications

• Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.

Minimum Qualifications

Education/Certifications:

• Bachelor’s degree in Information Systems or equivalent

Experience:

• Minimum 9 years’ experience in Information Technology, preferably applications development or configuration.

• Minimum 7 years hands-on experience with SAP SD/LE including hands-on configuration

• At least one full lifecycle implementation of SAP including Blueprint phase

• Minimum 7 years working with business processes related to Lead to Cash such as inquiries, quotes, pricing, customer master, order management, customer service, ATP, deliveries, logistics, transportation, invoicing

• Experience with customer EDI processes in an SAP environment is required, including experience with IDoc orders and IDoc error resolution

• Prior experience in a direct or indirect management capacity

Knowledge, Skills, and Abilities:

• Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Identifies resource requirements, organizes and leads teams to resolve problems rapidly; identifies business impact and proactively communicates to business stakeholders on critical issues.

• Leading knowledge of SDLC; accountable for resources adhering to process; able to manage a complex solution from design through development, testing, and deployment including change management, communications and training; drives process improvements year over year to increase efficiency and effectiveness of the SDLC.

• Recognized "go-to" resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices.

• Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models, able to analyze data to answer business questions and present results to business stakeholders up to senior management.

• Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor; maintain strong working relationships with key internal customers.

• Project Management: Able to create work breakdown structure and project plans for medium sized, complex, cross-functional projects; able to identify resource requirements and create resource plans; able to effectively manage project execution, manage issues and risks, and drive successful completion on-time/on-budget.

• Communicate clearly and effectively in both written and verbal communications; concise and direct; can communicate effectively to all levels; can speak in business language, articulate a point of view and drive to a business decision.

Other:

• Able to travel occasionally domestically

Preferred Qualifications

Education/Certifications:

• Master's degree in Computer Science

Experience:

• Experience with eCommerce, tax and credit card processing

• Experience in global environments

• Experience managing medium sized cross-functional projects

The pay range/rate of pay for this position is $97,700.00-$184,175.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

#LI-Hybrid

#LI-JM2

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.