Analyze and improve public-facing government systems for Boston. Optimize performance, reduce downtime, ensure regulatory compliance, gather requirements, design systems, perform data modeling, testing, and reporting to improve citizen satisfaction within budget.
Company Description Qualifications
Jobs for Humanity is partnering with Comm of Mass to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: Comm of Mass
Analyze and improve business systems for government operations in Boston, ensuring public-facing systems are efficient, compliant, and user-friendly.
Job Duties and Responsibilities- Optimize public-facing system performance
- Reduce system downtime by defined targets
- Deliver requirements within budget constraints
- Improve citizen user satisfaction scores
- Ensure regulatory compliance across systems
Required Qualifications
- 8+ years experience as a Business Systems Analyst
- Experience in government or public sector
- Experience in lieu of education accepted
- Public exposure / public-facing systems experience
- Located in or willing to work in Boston
- Requirements gathering
- System analysis & design
- Data modeling
- Government compliance frameworks
- Process mapping
- Testing & QA
- Reporting tools (e.g., Tableau, Power BI)
- SDLC methodologies
- Analytical thinking
- Stakeholder communication
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