The Business Support Generalist will support various business functions, resolve delivery issues, guide customers through product offerings, and enhance service quality.
Who We Are
McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.
What You'll Do
It's an exciting time at McMaster-Carr with construction underway for a regional headquarters in Fort Worth -a modern, automated distribution facility that will help support Texas customers with the excellent service and innovative solutions that define our company.
As a Business Support Generalist, you'll play a key role in this growth. This dynamic, cross-functional position offers the opportunity to get exposure to a variety of teams and business functions. You'll contribute to the smooth execution of our services and help ensure we continue to deliver the speed, precision, and reliability our customers expect.
In this role, you'll adapt to new challenges and environments, learning how different parts of the organization work together. You'll collaborate across teams to solve problems, deliver timely and accurate service, and support thoughtful, personalized interactions with our customers.
Make an impact and grow your professional skillset through experiences like:
Cash Compensation
Total cash compensation ranges from $106,000 - $119,000 annually, which includes annual cash profit sharing based on company profitability.
Be Rewarded
We are committed to comprehensive benefits to support employees and their dependents, such as:
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
EOE/M//Vet/Disability/Sexual Orientation/Gender Identity
McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the customer experience, adaptability, and world-class operations. Our curious, exceptional people are always at the center of our evolution, turning new challenges and disruptive technologies into opportunities to learn new skills and get important work done that makes our customers' lives better.
What You'll Do
It's an exciting time at McMaster-Carr with construction underway for a regional headquarters in Fort Worth -a modern, automated distribution facility that will help support Texas customers with the excellent service and innovative solutions that define our company.
As a Business Support Generalist, you'll play a key role in this growth. This dynamic, cross-functional position offers the opportunity to get exposure to a variety of teams and business functions. You'll contribute to the smooth execution of our services and help ensure we continue to deliver the speed, precision, and reliability our customers expect.
In this role, you'll adapt to new challenges and environments, learning how different parts of the organization work together. You'll collaborate across teams to solve problems, deliver timely and accurate service, and support thoughtful, personalized interactions with our customers.
Make an impact and grow your professional skillset through experiences like:
- Guiding people through our extensive product offering and helping them find the right solutions.
- Resolving urgent delivery and order issues by coordinating with our warehouse and logistics partners.
- Supporting business growth by connecting internal resources to external needs.
- Enhancing service quality by understanding and responding to unique preferences and priorities.
Cash Compensation
Total cash compensation ranges from $106,000 - $119,000 annually, which includes annual cash profit sharing based on company profitability.
Be Rewarded
We are committed to comprehensive benefits to support employees and their dependents, such as:
- 100% tuition reimbursement
- Medical, dental, pharmacy, and vision plans with no monthly premiums
- Industry leading company-funded retirement accounts
- Employee resource groups
- Inclusive, all-gender benefits
- First-time home buyer assistance
- Paid parental leave for all new parents
- Adoption and surrogacy assistance
- Paid time off for vacation and personal time
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
EOE/M//Vet/Disability/Sexual Orientation/Gender Identity
Similar Jobs at McMaster-Carr
eCommerce • Hardware • Information Technology • Logistics • Mobile • Software • App development
This role involves leading high-performing teams, analyzing customer data for product opportunities, and improving operations in a dynamic environment.
eCommerce • Hardware • Information Technology • Logistics • Mobile • Software • App development
The Business Development Lead will drive sales development in Texas, manage customer relationships, assess leads, and provide insights to business leaders.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
