Business Support Coordinator - CRO

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Business Support Coordinator will play a crucial role in supporting the Chief Revenue Officer (CRO) and Regional Vice Presidents (RVPs) of Sales. This dynamic position is designed to ensure the efficient operation of the regional sales teams, with a focus on sales coordination, reporting, and administrative support. The ideal candidate will be highly organized, proactive, and able to manage multiple tasks in a fast-paced environment.

Key Responsibilities:

• Calendar & Schedule Management: Manage the schedules of the CRO and RVPs, including meetings, travel arrangements, and events, ensuring business-critical priorities are met.
• Sales & Business Support: Coordinate and support sales initiatives, ensuring timely and accurate regional reporting, forecasting, and CRM updates in Salesforce (SFDC).
• Project & Meeting Coordination: Prepare and manage agendas for sales meetings, QBRs, and other relevant events; attend and track follow-up actions to drive completion.
• Stakeholder Liaison: Act as a key point of contact between the CRO, RVPs, internal teams (HR, Legal, Sales Operations), and external clients or partners.
• Expense & Resource Management: Track and manage sales team expenses, regional travel, and budget reporting; ensure timely and accurate expense submissions.
• Sales Team Education: Educate regional sales teams on corporate policies, and ensure alignment with global sales goals and best practices.
• Reporting & Forecasting: Assist in maintaining accurate regional sales forecasts, leveraging Salesforce to track and report on key metrics.
• Cross-functional Collaboration: Work closely with marketing, HR, and other departments to align on sales campaigns and operational improvements.

Qualifications

• Education & Experience: Degree-level education preferred, or relevant experience in an administrative or sales support role. Background in software or tech is a plus.
• Skills & Competencies: Strong organizational, communication, and multitasking skills with a keen attention to detail.
• Technical Proficiency: Familiarity with Salesforce (SFDC), Microsoft Office Suite, and basic IT systems.
• Sales Environment Experience: Understanding of sales-driven environments and processes. Experience in supporting a global, high-performing sales team is beneficial.
• Personal Attributes: A proactive, self-starter with the ability to work autonomously. Excellent interpersonal skills, a calm and reliable demeanor, and a team-player mindset are essential.
• Fluency: Fluent in English, with excellent written and verbal communication skills.
• Adaptability: Ability to thrive in a fast-paced, constantly changing environment while balancing short-term demands and long-term goals.
• Project Management: Knowledge of project management tools and methodologies.

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones, speaking 70+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words regarding diversity, equity, inclusion, and belonging in the workplace. Nexthinkers are multinational and multilingual and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

All your information will be kept confidential according to EEO guidelines.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.