Business Solutions & Growth Development, Account Manager

Cramer is a brand experience and content marketing agency that blends strategy, creative, and production to engage audiences and drive business growth. Our studio model and interdisciplinary teams fuel a unique ability to build impactful tech-forward experiences. Global financial, healthcare, and technology brands trust Cramer to bring their most complex projects to life. Cramer is proud to be an independent agency based just outside of Boston.

The Business Solutions & Growth Development, Account Manager is a hybrid role responsible for both expanding existing client relationships and contributing to net-new business growth. This position combines account management, strategic selling, and business development to drive revenue, strengthen client partnerships, and identify new opportunities for the organization.

Cramer Account Managers are go-getters who balance exceptional client service with a passion for growth. They build trusted client relationships, understand Cramer's business and capabilities, and work collaboratively across teams to deliver successful outcomes. With a commercial mindset, they proactively identify opportunities to expand client partnerships, support new business development, and drive long-term growth for both clients and Cramer.

Account Management Responsibilities:

• Manage client accounts, serving as the primary day-to-day client contact and partnering with senior account leaders as needed to drive successful project delivery and account growth.
• Represent the voice of the client in internal discussions, ensuring client goals, priorities, and feedback are effectively communicated across teams.
• Deliver an exceptional client experience by onboarding clients, building strong relationships, and understanding their business objectives, preferences, and success measures.
• Support the identification of account growth opportunities, including additional services, new projects, and cross-functional solutions that create value for clients.
• Monitor account health and proactively identify potential risks, challenges, or roadblocks, escalating and partnering with Account Leadership to develop solutions when needed.
• Coordinate with Strategy, Creative, Technical, Operations, and Production teams to ensure projects are delivered on time, on budget, and in alignment with client expectations.
• Ensure final deliverables meet agreed-upon quality standards, project objectives, and client requirements.
• Manage account financial administration, including SOWs, change orders, invoicing, with guidance from Account Leadership.
• Assist in forecasting revenue and communicating account performance, financial status, and business opportunities to internal stakeholders.
• Develop a strong understanding of clients' businesses, industries, competitive landscapes, and key objectives, while building knowledge of the agency's capabilities and service offerings.
• Contribute to client retention and inline growth by identifying opportunities to deepen relationships and expand agency partnerships over time.

Business Growth Responsibilities:

• Identify and help cultivate opportunities with brands not currently engaged with the agency.
• Build and maintain professional relationships through networking, referrals, industry events, and market research to help generate potential growth opportunities.
• Partner with Cramer Business Solutions leadership and Account Leadership to support prospecting efforts, pitch development, proposal creation, and account growth initiatives.
• Contribute to new business presentations, capabilities meetings, RFP responses, and other agency growth activities.
• Research and qualify prospective opportunities that align with the agency's capabilities, offerings, and strategic objectives.
• Expand relationships within existing client organizations by connecting with new stakeholders and identifying opportunities to broaden Cramer's engagement.
• Stay informed on client, industry, and market trends to identify emerging needs and potential opportunities for growth.
• Communicate potential new business and account expansion opportunities to Business Solutions leadership and support efforts to advance those opportunities.

• Proactive, self-starter with a strong sense of ownership and a passion for delivering results.
• Growth-oriented mindset with the curiosity and drive to identify opportunities to expand client relationships and support new business efforts.
• 5+ years of experience in account management, client services, business development, or a related client-facing role, preferably within an agency environment.
• Experience using platforms like HubSpot, Zoominfo, LinkedIn Sales Navigator and Dealfront for business development
• Strong communication, presentation, and meeting facilitation skills.
• Exceptional interpersonal and relationship-building skills, with the ability to establish trust and become a valued client partner.
• Commercially minded, with experience supporting sales, business development, account growth, or revenue-generating initiatives.
• Analytical and strategic thinker who can leverage data, insights, and creative problem-solving to address client and business challenges.
• Highly organized and adaptable, with the ability to manage multiple priorities and thrive in a fast-paced, evolving environment.
• Collaborative team player who contributes positively to team success.
• Experience working cross-functionally with Strategy, Creative, Technical, Operations, and Production teams to deliver integrated solutions.
• Experiential marketing, brand strategy, or integrated marketing agency experience is a plus.
• Bachelor's degree in Marketing, Communications, Business Administration, or a related field required.
• Ability to work onsite 4 days per week in Norwood, MA.

• Medical, Dental & Vision Insurance
• Health Savings Account with employer contribution
• 401(k) with company match
• Profit Share Bonus Plan
• Life Insurance
• Take What You Need Time Off
• Family Leave
• Short-Term & Long-Term Disability
• Tuition Reimbursement
• Wellness Resources, including discounted Lifetime Fitness membership
• Generous onsite café

Compensation Range: $60,000-$80,000 + Incentive