Business Resilience Manager

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Profile Summary:

The Business Resilience Manager will execute on Program requirements set by the Business Resilience Lead.  They will be responsible for consulting with the business organization in the development, testing, and execution of business continuity planning. They will also support Crisis Management defined protocols to monitor and respond to threats. This position will work closely with others in the Business Resilience Office to ensure continued execution, assessment and maturity of the Program and will develop subject matter expertise on select Program level components.  

Profile Description:

• As a contributor to the Business Resilience Office, this role is expected to work fairly independently in partnering with business departments to development and maintain Business Impact Analysis and Business Continuity Plans in accordance with pre-defined Program requirements.    

• With guidance from the Business Resilience Lead or Director, develop subject matter expertise in one or more of Program level components: third party risk management, disaster recovery, site crisis management, BC tool maintenance, customer/regulatory responses. 

• Work collaboratively with Business Resilience Team members to discuss, document, identify, and assist with various ad-hoc and remediation efforts.

• Collect data, perform analysis, and assist in creation of internal metrics.

• Develop industry and regulatory expertise to ensure planning, development and execution aligns with industry standard methodologies.

• Collect data, perform analysis, and assist in creation of internal documentation and create senior level reports.

• Support a rotational on-call crisis management threat monitoring using pre-defined protocols.

Knowledge & Experience:

• Demonstrated knowledge and experience within an enterprise business resilience or business continuity role.

• 5 years Knowledge of business resilience best methods and best practices

• Experience working collaboratively to facilitate business continuity awareness, planning, testing, and plan execution.

• Experience with enterprise level planning and business continuity testing exercises.

• Demonstrated ability in dealing with challenging and changing situations.

• Project management knowledge and skills.

• Demonstrated ability to maintain effectiveness under pressure and with aggressive time constraints.

• Knowledge of Business Continuity areas (BC Planning / Documentation, BIA, Crisis Management).

• Strong written and verbal communication and presentation skills.

• Advanced skills in Microsoft Office products (Word, Excel, PowerPoint, Project, Visio) with an ability to produce clear and concise professional documentation.

• Must demonstrate ability to work as a member of a geographically diverse team.

• Industry BC and Crisis Management tools experience is desirable. 

• BCP Certification is desirable.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.