Business Relationship Lead

Title  
Business Relationship Lead

  
Overview of Position  
This position will be responsible for supporting Global Housing Operations business capability/functional leaders and product management within Lending Solutions. The role involves assisting in driving operational solutions by influencing and aligning leaders across Global Housing and Assurant to achieve strategic client and business objectives. The Business Relationship Manager will help assess the impact of process changes, promote standardization and efficiency, and support daily operations performance while maintaining a focus on customer and client experience. Additional responsibilities include assisting in the oversight of expense plans, understanding the financial impacts of operational and product management initiatives, and working closely with business and product executive management as well as leaders across Global Housing Operations to manage operational and contractual commitments.

The position ensures that existing capabilities, recommended practices, and management rigor associated with change initiatives are leveraged across business units, and is responsible for supporting value realization, expense targets, and client/customer expectations.

 
What will be my duties and responsibilities in this job?  
Support business objectives by working in tandem with Business Relationship Management (BRM) Leadership, Operations Leadership, Product and Account Management while assisting with changes across all Operational functions and processes.

Consultative Responsibilities (40%)

• Develops and cultivates a strong working relationship with other functional areas within the company and assists in initiatives intended to deliver greater standardization and efficiencies to reduce operational complexity and manual tasks.

• Understands the goals and objectives of functional and product areas while balancing the priorities of all parties involved to meet the business objectives.

• Supports the creation of business cases and project plans for initiatives. Assists in the implementation of approved migrations. Ensures there is effective communication and coordination with other functional units.

• Helps facilitate the identification of timelines, dashboards, and financial scorecards for each initiative and product to keep executive leaders current on progress and potential challenges. Assists in keeping leadership and business partners informed.

• Develops a basic understanding of product benefits, limitations, competitive landscape, and growth opportunities.

Leadership Responsibilities (35%):

• Supports the definition and simplification of processes to reduce operational friction that impacts Line of Business (LOB), customer, and client.

• Assists in managing communications about operational strategy for LOB, operational performance, expense plan adherence, and overall progress to the business.

• Ensures alignment on strategic client performance with other relationship LOB capability/functional owners.

• Supports the execution and deployment of new strategic services/capabilities and helps resolve client operational issues.

Operational Oversight (25%):

• Serves as a liaison with other organizational components; establishes and maintains the working rapport necessary to develop cooperation and effectively integrate area services into the company’s overall customer journey. Assists in detailed analysis in support of defining strategy, communicating the story/impact of efforts, and identifying gaps and/or opportunities for improvements.

• Generates and evaluates performance data to help define areas of opportunity and validate operational impact of client and procedural changes.

• Prepares stakeholders for implementations by planning and/or gathering operational requirements, coordinating training for internal or external systems/dependencies, and providing support for questions related to our operation for small change requests for existing clients.

• Supports operational performance across all service delivery functions, ensuring action plans are defined and executed in response to opportunities for improvement.

• Represents Assurant when needed during project and/or client meetings.

What are the requirements needed for this position?  

• B.S./B.A. degree or equivalent experience.

• Minimum of 3 years of experience supporting initiatives across multiple physical and remote locations, with the ability to manage diverse elements of projects/processes for people, tasks, communication, change, etc., to drive optimal outcomes and results.

• Minimum of 3 years of experience supporting people, with a proven track record of assisting in evaluating and building department talent and developing strong working relationships with business partners.

• Minimum of 3 years of experience working in a rapidly changing environment, requiring prioritization and multi-tasking skills to support both strategic and tactical needs from ideation through execution.

• Proficiency in content creation using Microsoft Excel, basic analytics/reporting packages, Microsoft Word, and Microsoft PowerPoint.

• Ability to support alignment and facilitate discussions across teams to ensure client and business objectives are met.

• Strong interpersonal and oral/written communication skills demonstrated through experience and results.   

What other skills/experience would be helpful to have?  

• M.B.A. or equivalent advanced degree.

• Minimum of 3 years in successful strategy planning and implementing complex organizational process changes. 

• Demonstrates negotiation, influence and analytical skills.

• Proven ability to drive quantifiable business results.

• Effective coaching and mentoring abilities to support reporting teams based on individual needs.

• Excellent time management, organization, and follow-up skills.

• Ability to meet aggressive deadlines

• Proven results are associated with leading and driving change.

• Must be decisive and results oriented with a high level of integrity and customer focus.

What are the working conditions and physical requirements of this job?   
General office demands

How much should I expect to travel?  
5-10% travel for business

#LI-Remote

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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