Business Process & Technology, Program Manager

Role Responsibilities 

• Lead and manage technical programs that involve coordination across multiple departments. 

• Translate stakeholder needs into clear, actionable requirements and effectively communicate technical concepts back to business stakeholders. 

• Develop and maintain program documentation including project charters, JIRA tickets, dashboards, etc. 

• Proactively identify and mitigate risks and manage dependencies to ensure program momentum and timely delivery. 

• Provide clear, proactive communication on timelines, progress, and deliverables to program stakeholders and senior leadership. 

• Navigate teams through uncertainty to achieve defined program outcomes. 

• Establish success metrics to ensure that programs deliver measurable business value. 

• Document current business processes and identify areas for efficiency. 

• Define, implement, and promote standards and best practices for cross-functional collaboration and operational excellence. 

• Continuously seek opportunities to streamline systems, leveraging innovative technical solutions. 

Preferred Qualifications 

• Proven experience partnering with IT teams to deliver cross-functional initiatives. 

• Hands-on experience working with Salesforce. 

• Regularly utilizes Jira and Confluence to manage projects and communicate status. 

Minimum Qualifications 

• 6-10 years of experience managing programs. 

• Ability to work independently and make decisions with minimal guidance and oversight. 

• Strong analytical and problem-solving skills; ability to use data to guide decisions. 

• Ability to influence cross-functional teams to work together toward common goals. 

• Creatively navigates challenges to achieve outcomes, even in highly constrained or difficult situations. 

• Exceptional verbal and written communication skills; ability to communicate and adapt effectively to different audiences.