Analyzes, maps, models, and improves end-to-end business processes to identify inefficiencies and increase operational excellence. The role facilitates stakeholder workshops, gathers requirements, supports process mining, maintains the process repository, applies governance standards, assesses process performance, and helps implement process changes. It also provides training on business process management tools and best practices while partnering across departments to drive adoption and continuous improvement.
We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
Being a Business Process Analyst at iManage Means…
Having a passion for all things business process, including management, modeling, improvement, and mining, with the aim of reducing expenses, boosting productivity, and enhancing employee and customer satisfaction. With Operations at iManage distributed across departments, you will serve as a trusted source of knowledge and a connector across functional areas of iManage in support of achieving Global Operational Process Excellence.
iM Responsible For…
iM Getting To…
The overall US annual base salary range for this position is $110,000–$150,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our recruitment privacy statement for more information on how we handle your personal data.
#LI-Hybrid
#LI-LM1
Being a Business Process Analyst at iManage Means…
Having a passion for all things business process, including management, modeling, improvement, and mining, with the aim of reducing expenses, boosting productivity, and enhancing employee and customer satisfaction. With Operations at iManage distributed across departments, you will serve as a trusted source of knowledge and a connector across functional areas of iManage in support of achieving Global Operational Process Excellence.
iM Responsible For…
- Assisting the Director of Process & Operations in cultivating the Business Process “Circle of Excellence” — a community of process participants, experts, and owners across departmental operations teams — by providing best practice guidance and governance standards that raise process maturity across iManage.
- Analyzing end-to-end processes to identify inefficiencies, bottlenecks, and opportunities for improvement, and estimating the expected benefits.
- Partnering with cross-functional teams to implement new and improved processes.
- Facilitating workshops and gathering process requirements from stakeholders.
- Creating end-to-end process maps and models at all levels, from high level to detailed.
- Maintaining the process repository and applying modeling standards and conventions.
- Conducting process reviews and performance assessments to keep process documentation current and accurate.
- Supporting process mining analysis to show how processes actually run and where they deviate from the intended design.
- Providing training and support on business process management software and best practices.
- Bachelor’s degree in business administration, management or a related field, or equivalent work experience.
- 5+ years of experience in business process analysis.
- Demonstrated experience with process mapping and modeling techniques.
- Working knowledge of process improvement methodologies, such as Lean and Six Sigma.
- Strong analytical skills, with the ability to collect and interpret information and turn it into clear recommendations.
- Ability to manage multiple complex tasks and priorities independently.
- Experience working with stakeholders to drive adoption of process change.
- Proficiency in Microsoft Office suite, including Excel and PowerPoint.
- Strong communication and presentation skills for engaging stakeholders at all levels.
- Hands-On experience with Nintex Process Manager.
- Working knowledge of BPMN 2.0 and DMN.
- Relevant certification in business process management or process improvement, such as Lean Six Sigma (Green Belt preferred, Yellow Belt or higher considered).
- Knowledge of project management and change management methodologies.
iM Getting To…
- Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!
- Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.
- Own my career path with our internal development framework. Ask us more about this!
- Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.
- Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.
- Enjoy flexible work hours that empower me to balance personal time with professional commitments.
- Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.
- Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
- Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
- Rewarding me with an annual performance-based bonus.
- Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
- Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
- Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
- Having multiple company wellness days each year to prioritize mental health and well-being.
- Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.
The overall US annual base salary range for this position is $110,000–$150,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.
iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to [email protected] so our team members can review.
About iManage…
At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.
We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.
So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.
Whoever you are, whatever you do, however you work. Make it mean something at iManage.
iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Learn more at: www.imanage.com
Please see our recruitment privacy statement for more information on how we handle your personal data.
#LI-Hybrid
#LI-LM1
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
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