Business Operations Specialist

At AffiniPay, we're continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid! Our drive to become leaders in Fintech has fostered our fast-moving, growth-focused culture. We've assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members' growth and development, recognize accomplishments, and celebrate successes together. We're building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
As the Business Operations Specialist, you will work cross-functionally across the entire organization to define and drive strategic projects that support our revenue growth. You are someone who surrounds themselves with data and loves digging into processes and technology to understand where improvements can be made. You are a natural leader who is looking for an organization they can dive into head first, taking the initiative to make an impact wherever they can!
What You'll Do

• Identify, drive, and execute process improvements to drive revenue and sales productivity.
• Champion complex cross-functional projects from inception to completion, including ensuring high quality of deliverables, measuring their results, and communicating the business impact.
• Design, manage, and provide insights on key performance indicators across a range of segments, geographies, and go-to-market teams.
• Build and evolve reports and dashboards in Salesforce to help individual contributors manage their daily workflows and to help leaders manage their team's performance.
• Partner with the Sales Enablement team to ensure the right tools, training, and communications are in place to enable strategic initiatives.
• Partner with the Business Systems team to oversee Salesforce and our surrounding tech stack, including Gong, Outreach, and more.
• Nurture strong relationships with partners in Marketing, Customer Success, Finance, and Product to align priorities, remove blockers, and keep projects moving forward.
• Act as a leader in our growing Sales Operations team, helping level each other up by setting a personal example.
• Other duties as assigned

About You

• 2+ years of sales or revenue operations.
• Expertise with Salesforce, including process and dashboard design.
• Post-secondary education in computer science, business administration, or relevant discipline.
• Excellent communication skills, including presentations, facilitation, and consultative questioning.
• Meticulous organization, detail orientation, and task-driven nature.
• Natural curiosity, proactive mindset, and the tenacity to challenge the status quo.
• Enthusiasm to learn a new, complex domain and the humility to ask for help when needed.
• Team player, willingness to step in for team members that need help, demonstrating integrity and positive communication, collaboration, and feedback.

Nice to Have

• Experience in high-velocity, B2B SaaS sales and/or revenue operations.
• An understanding of revenue metrics across Sales, Marketing, and Customer Success.
• Experience with Salesforce, Marketo, Outreach, Gong, Intercom, Highspot, and other integrations.
• Salesforce certification.