The Business Operations Manager leads system improvements and manages analysts to enhance organizational efficiency and support strategic business operations.
Location(s): Oregon
Practice/Department: Firmwide Services
Internal Title: Business Operations Manager
Work Environment: Remote
Compensation: $120,000-$140,000 annually*
Dudek’s journey began in 1980 with a vision to serve Southern California’s water and wastewater agencies.
Today, we are a 100% employee-owned firm supporting clients nationwide and delivering projects that improve and protect the built and natural environments of communities throughout the United States. Our work has been recognized by leading industry organizations, and we’ve been honored with multiple national Top Workplace Awards.
Our employee-owners are unified by a singular commitment to supporting projects that address key societal issues, such as the transition to renewable energy, infrastructure hardening and repair, environmental protection, and community resilience.
Learn more about our award-winning culture, the benefits and perks of being a Dudekian, and the projects you will have the opportunity to shape.Who You AreAs an employee-owner, you embrace accountability, working safely, and collaboration while thinking resourcefully and independently.
Like all Dudekians, you are curious and solution-oriented, with the ability to adapt quickly to changes and approach challenges with a spirit of innovation.How You’ll Make an ImpactThe Business Operations Manager is a senior member of the Business Operations Group, responsible for guiding strategic system improvements, managing analysts, and ensuring scalable operational support across the firm. This role leads cross-functional initiatives that enhance systems, processes, and data integrity, with a strong focus on either financial operations or marketing/CRM enablement.
This position is ideal for a highly experienced professional with ERP, HRIS, or CRM administration expertise; deep knowledge in financial or marketing operations; strong project management and change leadership skills; and the ability to translate business needs into actionable system solutions.
The mission of the Business Operations Group is to deliver scalable, integrated solutions that empower our Practices and Firmwide Services teams to maximize revenue and operational efficiency through streamlined financial and operational processes.Duties and Responsibilities
- Lead cross-functional system initiatives that improve workflows, data quality, and business performance, ensuring alignment with strategic priorities.
- Serve as a platform lead and subject matter expert for business-critical systems such as Deltek Vantagepoint, Dayforce, Agiloft, iCIMS, and others.
- Manage business operations analysts, providing direct supervision, coaching, prioritization guidance, and performance feedback.
- Act as project lead for major upgrades, data migrations, integrations, and change initiatives, ensuring strong user adoption and minimal disruption.
- Own system escalations for complex issues, delivering clear resolutions and proactive enhancements.
- Build and maintain dashboards, reports, and analytics to support business decision-making, especially within your domain focus (Financial or Marketing/BD).
- Partner closely with stakeholders across Finance, Marketing, IT, HR, Legal, and Operational teams to understand business needs and deliver solutions.
- Contribute to role-based access strategies and governance models to ensure data security and compliance.
- Develop and manage test plans, QA protocols, and training materials for systems enhancements.
- Stay informed on industry trends and emerging technologies to help shape future systems strategy.
- Bachelor’s degree in Accounting, Finance, Business Administration, Marketing, or a related field; or equivalent experience.
- Hands-on experience with Deltek Vantagepoint CRM, Dayforce, Agiloft, iCIMS, GovWin, or similar platforms strongly preferred.
- Proven ability to support financial and ERP systems, marketing and business development systems including CRM database segmentation, proposal automation, and BD dashboards.
- Demonstrated success in cross-functional change management, project delivery, and system enhancement.
- Advanced skills in financial reporting and analysis, with the ability to interpret business needs and build operational solutions.
- Understanding of accounting and marketing principles, including billing, invoicing, reporting, and pipeline tracking.
- Excellent analytical, communication, and problem-solving skills.
- Experience with data visualization and reporting tools (e.g., Power BI, Tableau, etc.).
Compensation: $120,000-$140,000 annually
- *Final agreed-upon compensation will be based on a variety of factors including, but not limited to, an individual’s related experience, education, certifications, skills, and work location. Successful candidates must pass a pre-employment drug test and background check prior to beginning employment.
Environment
- This job operates in a remote or office-based environment and this role routinely uses standard office equipment such as computers, phones, printers, etc.
- Working on a computer, sitting, or standing for long periods of time in an office or remote office setting.
- Attending meetings, both in person and virtually, and speaking on the phone with peers, clients, etc.
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Dudek is genuinely committed to equal employment opportunities within our company and on our project teams. Dudek is also committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Dudek’s operations and prohibits unlawful discrimination by any employee of Dudek, including supervisors and coworkers. Equal employment opportunities will be extended to all persons (including those with disability and veteran status) in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, compensation, benefits, discipline, layoff, recall, and termination. Any employee who violates this policy and Dudek’s commitment to equal employment opportunities will be subject to disciplinary action.
Dudek is a U.S.-based employer. All positions are based in the United States and require U.S. work authorization.
Top Skills
Agiloft
Dayforce
Deltek Vantagepoint
Icims
Power BI
Tableau
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