Business Operations Manager | DTC E-commerce | 100% Remote EU

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone. 

That’s why we’re on the hunt for a Business Operations Manager who’s ready to make a real impact. 

THE ROLE

We’re on a mission to make work smarter, faster, and more impactful. As an Operations Manager, you’ll be at the heart of our efforts to refine internal processes, resolve inefficiencies, and drive impactful improvements in collaboration with our CEO. This role is perfect for someone who loves to uncover and eliminate the root causes of operational challenges, creating systems that empower teams to work at their best.

RESPONSIBILITIES

• Identify and Fix Inefficiencies: Analyze workflows across teams to uncover inefficiencies, gaps, or breakdowns in communication. Propose and implement solutions to streamline operations and standardize processes..

• Optimize Systems: Oversee and maintain our OKRs system, ensuring it reflects up-to-date data. Lead the migration from Excel to the best-fit OKR platform for our company, creating a seamless transition.

• Enhance Collaboration: Establish and improve communication flows to ensure teams are aligned and information is not lost or delayed. This includes summarizing key takeaways from managerial meetings, distilling what truly matters, and transforming insights into clear, actionable leaflets to improve internal communication.

• Strategic Initiatives: Work closely with the C-level to identify non-functional areas, develop action plans, and drive strategic initiatives that enhance company operations.

• Root Cause Analysis: Dig deep into recurring challenges to uncover and address underlying issues, preventing future roadblocks.

SKILLS & EXPERIENCE

• A natural problem-solver is passionate about optimizing business operations and creating impactful change.

• Hands-on experience in e-commerce business operations or similar roles.

• Strong skills in process mapping, workflow visualization, and system improvement.

• Excellent communication and interpersonal abilities, with a talent for asking the right questions, gathering insights, and drawing actionable conclusions.

• Familiarity with OKRs systems and platforms, with experience in transitioning between tools.

• Proficiency in tools like Asana (or similar project management platforms) and Excel for data analysis and reporting.

• A  proactive mindset, ready to take ownership of challenges and deliver long-term solutions.

• Strong leadership and a collaborative mindset.

• Results-driven with a focus on measurable outcomes.

THE RECRUITMENT PROCESS

• DISC Assessment (10 min)

  A brief assessment to understand your working style and team dynamics. Aligned with the OCEAN (Big Five) framework to support well-rounded collaboration.

• Introductory Call with Talent Acquisition (30–45 min)

  An opportunity to learn more about each other, discuss your background, the role, and our company culture.

• Final Interview (45–60 min)

  A conversation with the Hiring Manager and HR to explore your expertise, alignment with the role’s vision, and answer any questions you may have.

• Reference Check

  Conducted as a final step to confirm previous experience and ensure a strong mutual fit.

• Decision & Feedback

  We’ll provide timely and transparent feedback, regardless of the outcome.

FIXED SERVICE FEE

From €2,000 after taxes, depending on your skills, competencies, and experience.

❕Please note that this role is based on a freelance agreement.

PERKS & BENEFITS

• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.

• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.

• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.

• A budget for your home office setup so you’re comfortable working how you like and where you like.

• Strong company culture and a network of unique individuals that celebrate you.

• Full flexibility with your schedule in a fully remote setting for your control of a working day, powered by Hubstaff for transparency and fairness.

ELIGIBILITY & LOCATION REQUIREMENTS

❕This role is 100% remote.

At Foxelli Group, we primarily operate in the Eastern European Time Zone (EET), which is UTC+2 and UTC+3. We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.

• For full-time roles, we expect hires to be available during at least 5 hours of typical working hours in the EET time zone to ensure effective collaboration and communication.

  This requirement does not apply to part-time roles.

Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Ready to lead Foxelli’s growth journey? Apply now!