Business Operations Manager, Credit Card

Who we are:

We’re a next-generation fintech company on a mission to help our members achieve financial independence to realize their ambitions—whether that’s buying a house, starting a family, or becoming debt free. We aim to be at the center of our members’ financial lives, so they can get their money right. 

By joining SoFi, you’ll help shape a brighter financial future for our 8+ million members—using innovative, mobile-first technology to transform an industry that hasn’t changed in decades. With offices across the United States and abroad, we’re one of the fastest growing companies in fintech—offering the agility of a start-up with the stability of seasoned management and dynamic, passionate employees. 

Join us to invest in yourself, your career, and the financial world.

The role:

Business Operations drives strategic planning, business critical insights, and cross-functional execution to drive growth for the business. We’re seeking a Business Operations Manager to support SoFi’s Credit Card product. You will report to the Head of Business Operations for Money, Invest, Credit Card and SoFi’s marketplace businesses and will be a trusted partner for the leadership team focusing on high-impact strategic projects, data analysis, and process efficiency and optimization.

Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.  

What you’ll do:

• Lead annual/quarterly planning and collaborate with leaders to set business priorities and goals across multiple functions, including marketing, risk, product, engineering, design, ops
• Define OKRs and critical KPIs for Credit Card, manage business performance with OKR tracking, and report progress of OKRs to the business 
• Lead the operating rhythm of the business - own the creation, iteration, and ongoing optimization of recurring business forums (e.g., weekly Credit Card team meeting, monthly business reviews)
• Drive process optimization and standardization by identifying and improving operating inefficiencies, and contributing to the Business Operations team effort to drive operational consistencies and automation 
• Support the Business Unit Leader (BUL) in managing and remediating risks in the business (establish operating framework, setting agenda, facilitating conversations, working with business lead and business control partners to escalate roadblocks)
• Drive ad-hoc activities as requested by Business Unit Leader, Group Business Unit Leader, or Head of Business Operations
• Collaborate with Data Science team to produce data-driven insights and recommendations 
• Run after projects such as business cases, competitive analysis, industry trends, cross-functional initiatives and alignment with stakeholders
• Support CEO initiatives (e.g., board member orientation, CEO offsite narrative)

What you’ll need:

• 5+  years of experience in consumer financial services,  a top-tier consulting firm or high growth business in an analytical capacity
• Familiarity with financial services and/or consumer technology companies 
• Hands-on operational capabilities with advanced proficiency in Google suite, MS Office apps, etc.
• Strong data analytics and organizational skills
• A clear communicator with excellent verbal and written communication skills
• Inquisitive nature, attention to detail, diligence and a good attitude
• Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
• Comfort working in a high growth, constantly changing environment

Nice to have:

• Experience in the credit card industry
• Data Mining skills (SQL, Python)