Operations Associate — People Ops, BizOps, and FinOps

Ethereum Name Service (ENS) is a decentralized, permissionless naming system built on the Ethereum blockchain that enables human-readable names (like "myname.eth") to be linked to standard Ethereum addresses and other distributed systems.

As one of the first protocols built on Ethereum, ENS has enabled over 3 million registered .eth names, and over another 20 million ENS names from teams such as Coinbase, Uniswap, and Linea, as well as integrations with hundreds of other apps, wallets, protocols, and browsers in the crypto ecosystem.

ENS Labs has been driving the core development of the ENS protocol since 2018. We created the ENS app, open-source libraries, and core smart contracts. We are on a mission to make crypto-powered experiences as easy and accessible as browsing the web. Join us as we build the next iteration of our protocol, ENSv2, and pioneer a more decentralized, flexible, and scalable ENS for the future.

As the Operations Associate at ENS Labs, you will be responsible for supporting core business operations and working with leadership to ensure the organization runs smoothly across People Ops, Finance, Business Strategy, and Vendor Management. Reporting directly to the Chief of Staff, you will help drive initiatives that improve the employee experience, enable leadership alignment on goals, and ensure ENS Labs continues to scale effectively as a globally distributed team.

This role requires both attention to detail and cross-functional versatility: you’ll combine your background in operations or administrative support with strong organizational skills to manage day-to-day processes that are critical to company performance. You’ll collaborate closely with the Chief of Staff, leadership, and cross-functionally across ENS Labs, as well as external vendors and partners. Your role will be pivotal to keeping operations efficient, consistent, and aligned with organizational priorities.

This role will be a full-time contract, with opportunity to convert to a full-time employee after 90 days.

• People Operations (70%)

  • Oversee core People Ops processes end-to-end, including onboarding/offboarding, payroll updates, and banking changes, ensuring a seamless employee experience.

  • Partner with an external HR provider and internal stakeholders to resolve HR, payroll, and compliance issues quickly and effectively.

  • Drive key People programs such as performance reviews, developing resources and documentation to keep processes clear, consistent, and scalable.

• Business Strategy & Execution (15%)

  • Support strategic planning with the Chief of Staff and leadership (e.g., quarterly OKRs, North Star initiatives) by organizing sessions, preparing materials, and translating outcomes into action.

  • Manage OKR tracking and follow-ups, collecting updates, surfacing risks, and preparing summaries to keep teams accountable and leadership informed.

  • Coordinate weekly All Hands, including agenda planning, and logistics, to ensure engaging and aligned company-wide meetings.

• Finance & Accounting (15%)

  • Support payroll, vendor transactions, and accounting inquiries, ensuring smooth and accurate financial operations.

  • Assist with month-end close and annual audit preparation by coordinating materials, resolving outstanding items, and maintaining process efficiency.

  • Help manage legal spend reporting by consolidating invoices and preparing clear summaries for finance and leadership review.

• Vendor Support (<1%)

  • Support vendor relationships and operations during major conference cycles, maintaining timely delivery and responsive communication.

• 2-4 years of experience in operations, HR, finance, or a related administrative function.

• Highly organized and detail-oriented, with a strong ability to manage multiple priorities.

• Proactive problem-solver who can anticipate needs and follow through on execution.

• Strong communication skills and the ability to work effectively across teams.

• Comfortable working in globally distributed teams across various time zones.

• Experience with platforms including Rippling, Notion, Asana, Navan, or similar platforms.

• Familiarity with OKR frameworks, all-hands coordination, or performance review cycles.

• Prior experience in a startup, high-growth, or Web3/crypto organization.

• Interest in decentralized identity, Ethereum, or Web3 ecosystems.

ENS Labs is an equal-opportunity employer. We value diversity and are committed to fostering an inclusive, supportive environment for all team members. We welcome applicants from all backgrounds and experiences.